CUSTOMER EXPERIENCE MANAGER for BEAUTY MEDICAL GROUP/Salary: 40,000 - 60,000/GREENHILLS, SAN JUAN
CUSTOMER EXPERIENCE MANAGER for BEAUTY MEDICAL GROUP/Salary: 40,000 - 60,000/GREENHILLS, SAN JUAN
JOB DESCRIPTION
The role of the Customer Experience Manager is to proactively increase customer satisfaction and loyalty by creating an ongoing strategy for anticipating and meeting customer needs in every interaction. He/she organizes and leads the Customer Experience team to ensure that the overarching strategy and vision for the team be followed and implemented. He/she works closely with marketing managers to align goals and visions, as well as the ICT and Operations managers to ensure all customer interactions— both in-person and online — are according to set standards
JOB QUALIFICATION
• Graduate of a 4-year course preferably Business Administration or related field
• At least 5 years related work experience
• Outstanding written and verbal communication skills
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills
• Working knowledge of customer service software, databases and tools
5 days a week
Shifts starts at 7am-4pm/8am-5pm/9am-6pm
2 days off
*Note: Hybrid Set Up - work from home/onsite work.
Php 40,000 - 60,000
OTHER JOB REQUIREMENTS
JOB BENEFITS
WORK LOCATION
San JuanCOMPANY PREVIEW
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COMPANY OVERVIEW
Dempsey Resource Management INC. (DEMPSEY) provides an alternative, back-office manpower sourcing, and recruitment services to fill up various job positions in your organization.
Dempsey will provide the Client companies with several candidates for the job position that needs to be filled up free of charge. These candidates will be pre-screened and pre-qualified to determine whether their qualifications and/or competencies match with the requirements set by the Client for the desired job position.
WHY JOIN US?
Dempsey Resource Management Inc. (DEMPSEY) is committed to finding our candidates the right job in the right company. We make a preliminary assessment of the candidates’ qualifications and match them with that of our Clients’ requirements.
DEMPSEY does not charge any fee to our Candidates, whether or not they are successfully hired.
By applying through email, the Applicants’ resumes will automatically be put on our active file. Once we determine that your qualification and/or experience matches that of the Clients’ requirements, we shall endorse you to the Client for their own screening and short-listing.
The general information about the Client and other relevant matters will be discussed with you once our Client informs us to schedule you for your interviews and evaluation process.
Once endorsed, our Candidate will have a better opportunity of getting hired.