CUSTOMER SERVICE ASSISTANT (SERVICE CREW) for AUTHENTIC ASIAN CUISINE/PARAÑAQUE
CUSTOMER SERVICE ASSISTANT (SERVICE CREW) for AUTHENTIC ASIAN CUISINE/PARAÑAQUE
JOB DESCRIPTION
- Deal with customers face to face, on telephone, via call, text and chat on Julieanne’s Kitchen FB Page and
- Instagram.
- Taking Orders and Respond to customer inquiries.
- Inform customers about the prices, discounts, promos, billing processes and other details related.
- Process customer orders on time and in a professional timely manner.
- Check stock/ food and time availability.
- Appraise customers on alternative products when required item is not available.
- Resolve problems pertaining to customer orders and Complaints.
- Coordinate with Kitchen Manager and other appropriate departments in processing orders.
- Ensure timely delivery of orders.
- Resolving customer complaints and issuing refunds as needed
- Providing quotations and checking product availability
- Handling payment transactions
- Adhering to a company’s policies and procedures at all times when assisting customers
- Outbound Marketing
- Maintains Proper Filing of Customer Service Files and Records
- Other Duties as assigned by the Management
- Providing the appropriate service and information or referring clients to another department
- Referring problematic issues that they cannot solve to management
- Resolving customer complaints and issuing refunds as needed
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client
- information
- Providing quotations and checking product availability
- Handling payment transactions
- Adhering to a company’s policies and procedures at all times when assisting customers
- Other duties as assigned.
JOB QUALIFICATION
- Good understanding of administration and the office environment generally
- Understanding of compliance issues and how a customer service team works
- High integrity and honesty in all dealings
- Good analytical, interpersonal, organizational and communication skills
- Basic project management skills
- The ability to actively listen to customers so they can adequately gauge and address their needs
- Excellent verbal communication skills to clearly share and relay information
- The ability to remain calm and polite when dealing with complaints or challenging clients
- Strong problem-solving skills to determine the best possible solutions for client issues
- Good command of the English language
- Presentable appearance and good hygiene in customer-facing environments
OTHER JOB REQUIREMENTS
JOB BENEFITS
WORK LOCATION
ParanaqueCOMPANY PREVIEW
Dress Code
Language
Telephone No.
Mobile No.
Company Size
COMPANY OVERVIEW
Dempsey Resource Management INC. (DEMPSEY) provides an alternative, back-office manpower sourcing, and recruitment services to fill up various job positions in your organization.
Dempsey will provide the Client companies with several candidates for the job position that needs to be filled up free of charge. These candidates will be pre-screened and pre-qualified to determine whether their qualifications and/or competencies match with the requirements set by the Client for the desired job position.
WHY JOIN US?
Dempsey Resource Management Inc. (DEMPSEY) is committed to finding our candidates the right job in the right company. We make a preliminary assessment of the candidates’ qualifications and match them with that of our Clients’ requirements.
DEMPSEY does not charge any fee to our Candidates, whether or not they are successfully hired.
By applying through email, the Applicants’ resumes will automatically be put on our active file. Once we determine that your qualification and/or experience matches that of the Clients’ requirements, we shall endorse you to the Client for their own screening and short-listing.
The general information about the Client and other relevant matters will be discussed with you once our Client informs us to schedule you for your interviews and evaluation process.
Once endorsed, our Candidate will have a better opportunity of getting hired.