WORKFORCE ANALYST (SHIFTING SCHEDULE AND MAY WORK DURING HOLIDAYS) for BPO INDUSTRY/Salary: 40,000 - 45,000/MARKET, MARKET, TAGUIG
WORKFORCE ANALYST (SHIFTING SCHEDULE AND MAY WORK DURING HOLIDAYS) for BPO INDUSTRY/Salary: 40,000 - 45,000/MARKET, MARKET, TAGUIG
JOB DESCRIPTION
Must have 3-5 years of related work experience in a BPO; must be proficient in English
• Must be knowledgeable or with relevant experience in Forecasting, Planning and scheduling Calls/Chats/Emails
• Must be knowledgeable or with relevant experience in RTM (Real Time Monitoring) of call centre activity
• Must be knowledgeable with key call centre metrics such as Occupancy, utilization, service levels, TAT, ASA
• Responsible for mobilization of staff to meet SLA’s and ensure maximum utilization of agents
• Must be proficient with Microsoft Excel and Office in order to create reports, templates etc
JOB QUALIFICATION
• Schedule: Shifting schedule and may work during holidays
• Salary: 40k-50k ALL IN - depending on the work experience
• Work Location: Market! Market!, Taguig (must be willing to work onsite)
• Educational background: College graduate
• We prefer candidates residing in Manila or nearby provinces and can be scheduled for an online/onsite
assessment and interview immediately
OTHER JOB REQUIREMENTS
WORK LOCATION
TaguigCOMPANY PREVIEW
Dress Code
Language
Telephone No.
Mobile No.
Company Size
COMPANY OVERVIEW
Dempsey Resource Management INC. (DEMPSEY) provides an alternative, back-office manpower sourcing, and recruitment services to fill up various job positions in your organization.
Dempsey will provide the Client companies with several candidates for the job position that needs to be filled up free of charge. These candidates will be pre-screened and pre-qualified to determine whether their qualifications and/or competencies match with the requirements set by the Client for the desired job position.
WHY JOIN US?
Dempsey Resource Management Inc. (DEMPSEY) is committed to finding our candidates the right job in the right company. We make a preliminary assessment of the candidates’ qualifications and match them with that of our Clients’ requirements.
DEMPSEY does not charge any fee to our Candidates, whether or not they are successfully hired.
By applying through email, the Applicants’ resumes will automatically be put on our active file. Once we determine that your qualification and/or experience matches that of the Clients’ requirements, we shall endorse you to the Client for their own screening and short-listing.
The general information about the Client and other relevant matters will be discussed with you once our Client informs us to schedule you for your interviews and evaluation process.
Once endorsed, our Candidate will have a better opportunity of getting hired.