BILINGUAL JAPANESE HELP DESK OFFICER for MOBILE AND CLOUD SERVICES Salary: 40,000 to 60,000 CEBU BUSINESS PARK, CEBU CITY
BILINGUAL JAPANESE HELP DESK OFFICER for MOBILE AND CLOUD SERVICES Salary: 40,000 to 60,000 CEBU BUSINESS PARK, CEBU CITY
JOB DESCRIPTION
Key Responsibilities
• Handle inquiries/incident reports coming from clients in both English and Japanese via phone,
email, chat, etc. in accordance with existing processes and guidelines
• Record details of inquiries as tickets and ensure the information is reflected in the system
• Translate inquiries from Japanese to English and vice versa, and escalate as needed
• Maintain the knowledge base and keep it organized for future use
• Create reports on weekly/monthly help desk performance
• Analyze relevant data and initiate process improvements in problem areas
Job Requirements
• Preferably a graduate of BS Information Technology or any 4-year course
• Certified Japanese Language Proficiency Test JLPT N2 passer
• Substantial work experience as Japanese Translator and Customer Service
• Great eye for detail
• Excellent verbal and written communication, interpersonal, organization, and multi-tasking skills
• Proficient in using Gmail and Google Workspace tools
OTHER JOB REQUIREMENTS
WORK LOCATION
Cebu MandaueCOMPANY PREVIEW
Dress Code
Language
Telephone No.
Mobile No.
Company Size
COMPANY OVERVIEW
Dempsey Resource Management INC. (DEMPSEY) provides an alternative, back-office manpower sourcing, and recruitment services to fill up various job positions in your organization.
Dempsey will provide the Client companies with several candidates for the job position that needs to be filled up free of charge. These candidates will be pre-screened and pre-qualified to determine whether their qualifications and/or competencies match with the requirements set by the Client for the desired job position.
WHY JOIN US?
Dempsey Resource Management Inc. (DEMPSEY) is committed to finding our candidates the right job in the right company. We make a preliminary assessment of the candidates’ qualifications and match them with that of our Clients’ requirements.
DEMPSEY does not charge any fee to our Candidates, whether or not they are successfully hired.
By applying through email, the Applicants’ resumes will automatically be put on our active file. Once we determine that your qualification and/or experience matches that of the Clients’ requirements, we shall endorse you to the Client for their own screening and short-listing.
The general information about the Client and other relevant matters will be discussed with you once our Client informs us to schedule you for your interviews and evaluation process.
Once endorsed, our Candidate will have a better opportunity of getting hired.