Senior Account Manager (Work From Home)
Senior Account Manager (Work From Home)
JOB DESCRIPTION
Leadership:
Acts as the Team Lead of both Merchant Support and Account Managers
Provides daily guidance to Merchant Support Agents & Account Managers in handling merchant inquiries and/or escalations
Ensures that Merchant Support & Account Managers are on top of every single account being managed to lessen if not eliminate undesirable customer experience
Develops monthly KPIs and completes weekly coaching with Merchant Support Agents & Account Managers
Initiates internal incentive program for Merchant Support and Account Managers
Merchant Retention & Growth:
Monitors daily volume of each merchant and flags sudden decrease which might result to financial losses
Has Ownership of merchant account retention and proactively checks on delivery performance and remittances
Publishes reports that are related to or will affect loyalty and retention. (E.g. Answered inquiries by Merchant Support Agents versus backlog, Account Managers retention % etc)
Intervenes and schedules business reviews (as needed) with merchants to promote retention, loyalty and/or revenue growth opportunities.
Initiates loyalty and retention efforts subject to the approval of VP for Sales and Business Development and/or Chief Revenue Officer
Communicates with internal departments, raises challenges and recommendations that will impact merchant loyalty and retention
Communicates with internal departments, raises challenges and recommendations that will impact merchant loyalty and retention
Process / Product Improvement:
Acts as the representative of Merchants and raise process and product improvement ideas
Lead and/or participate in projects that will promote merchant loyalty and retention
Roll-out approved new process / product improvement initiatives to Merchant
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Commerce
Specialization
Sales - Corporate
WORK LOCATION
MakatiCOMPANY PREVIEW
Average application processing time
Dress Code
Language
More than 1 week
Dress Code
Semi-formal
Language
English
Industry
Telephone No.
Mobile No.
Company Size
Human Resources
Telephone No.
+63 946 241 8714
Mobile No.
+63 9 999 9999
Company Size
50 employees
Benefits
Working Hours
Sunday
Closed
Monday
8:00 am-5:00 pm
Tuesday
8:00 am-5:00 pm
Wednesday
8:00 am-5:00 pm
Thursday
8:00 am-5:00 pm
Friday
8:00 am-5:00 pm
Saturday
Closed
COMPANY OVERVIEW
Since its inception, The VITO Consulting Group, Inc. has served and supported an array of clientele belonging to multinational corporation and conglemarates , as well as small and medium enterprises across various industries. The VITO Consulting Group, Inc. prides itself in partnering with experienced professionals and job seekers in the fulfilment of their aspiration in further building their careers in pursuit of personal and professional advancement in their respective fields.