BUSINESS SYSTEM SUPPORT/HELPDESK for GLOBAL MARITIME SOLUTION/Salary: 18,000 – 23,000/ SAN ANTONIO VILLAGE, MAKATI
BUSINESS SYSTEM SUPPORT/HELPDESK for GLOBAL MARITIME SOLUTION/Salary: 18,000 – 23,000/ SAN ANTONIO VILLAGE, MAKATI
JOB DESCRIPTION
MAJOR RESPONSIBILITIES AND EXPECTATIONS
Responsible for first level troubleshooting/debugging for all development and outsource applications for the Shipping Cluster and ensuring that help desk tickets are resolved in a timely manner
JOB QUALIFICATION
To enable this, he/she is expected to:
- Provides helpdesk support and resolve problems to the end user for all existing applications.
- Monitors and responds quickly and effectively to request received through the IT eQuest
- Follow up with customer/clients to ensure issue has been resolved.
- Provides 1st level troubleshooting, debugging and report generation to support on application and database issue and requirements.
- Regularly communicate to concerned individuals update, complete, accurate and relevant information
- Perform quality check of program application developed through system testing, ensuring that program functionality is up to specifications and requirements. Incumbent is expected to have an experience on system analysis, helpdesk, programming, and with good communication skills.
- Is technology-savvy and display high customer service through on-time response.
Function will report to Business Systems Supervisor of IT Shipping Cluster
OTHER JOB REQUIREMENTS
JOB BENEFITS
WORK LOCATION
MakatiCOMPANY PREVIEW
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Telephone No.
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COMPANY OVERVIEW
Dempsey Resource Management INC. (DEMPSEY) provides an alternative, back-office manpower sourcing, and recruitment services to fill up various job positions in your organization.
Dempsey will provide the Client companies with several candidates for the job position that needs to be filled up free of charge. These candidates will be pre-screened and pre-qualified to determine whether their qualifications and/or competencies match with the requirements set by the Client for the desired job position.
WHY JOIN US?
Dempsey Resource Management Inc. (DEMPSEY) is committed to finding our candidates the right job in the right company. We make a preliminary assessment of the candidates’ qualifications and match them with that of our Clients’ requirements.
DEMPSEY does not charge any fee to our Candidates, whether or not they are successfully hired.
By applying through email, the Applicants’ resumes will automatically be put on our active file. Once we determine that your qualification and/or experience matches that of the Clients’ requirements, we shall endorse you to the Client for their own screening and short-listing.
The general information about the Client and other relevant matters will be discussed with you once our Client informs us to schedule you for your interviews and evaluation process.
Once endorsed, our Candidate will have a better opportunity of getting hired.