Customer Service Representative (Mandarin)

Full Time Work On Site

Customer Service Representative (Mandarin)

Full Time

JOB DESCRIPTION

  1. Familiar with customer service workflow, guide and supervise the daily customer service work of outsourced customer service.
  2. Regularly organize outsourcing customer service business knowledge according to the training plan within the department.
  3. Online inspection of outsourced customer service responses, online and off-line groups to assist outsourced customer service to solve difficult problems.
  4. Assist outsourced customer service to use flexible discourse to appease and solve customer problems, and get user satisfaction and recognition in the process.
  5. Be able to face problems and customers with a better mindset, have better emotional intelligence and emotions to solve customer problems.

JOB QUALIFICATION

Language Requirement: Mandarin

1. 1-2 years of mature customer service experience, excellent sports handicapping knowledge, understanding of e-sports, lottery related, experience in sports handicapping is preferred.

2.Have excellent professional ability and professional quality, can use basic office software, typing 50 words/minute, strong execution.

3.With strong communication skills, organizational and coordination skills and problem-solving skills, able to withstand a certain amount of work pressure.

OTHER JOB REQUIREMENTS

Education
Bachelor’s Degree / College Degree
Field of study
Business Studies/Administration/Management
Specialization
BPO/Call Center, Telesales/Telemarketing, Customer Service

JOB BENEFITS

WORK LOCATION

Manila, Philippines

COMPANY PREVIEW

Average application processing time
Less than 1 week


Dress Code
Any

Language
English
Industry
Entertainment and Sport

Telephone No.
+63 1684398985

Mobile No.
+63 1684398985

Company Size
1000 employees

Benefits

Working Hours
Sunday
Closed
Monday
11:00 AM-08:00 PM
Tuesday
11:00 AM-08:00 PM
Wednesday
11:00 AM-08:00 PM
Thursday
11:00 AM-08:00 PM
Friday
11:00 AM-08:00 PM
Saturday
09:00 AM-06:00 PM

COMPANY PHOTOS

COMPANY OVERVIEW

Innovations Group is a conglomerate company located in South East Asia with businesses related to IT Services, Online Games, F&B and Entertainment. In 2018, we opened a new technology and a new project division, which is a milestone for Innovations. Our mission is to provide fairness and security to our clients by providing players with trustworthy, happy and professional interactive entertainment experiences. We focus on sustainable development of products and group development to create an extraordinary gaming experience

WHY JOIN US?

Top Specialization