Involves providing support and assistance to clients, and answering queries; notifies the CSR personnel of client concerns/requests; maintains smooth and fast communication and relays the client’s concern/s to the appropriate person or department.

Detailed Duties and Responsibilities:

1. Responding to customer inquiries: Welcoming clients and answering their inquiries in person or via phone, email, chat, or other communication channels, and providing assistance with their requests.

2. Providing technical support: Helping customers with technical issues or escalating issues to the appropriate person or department when necessary.

3. Coordinating with Customer Relations: Collaborating with Customer Relations to provide clients with accurate information about properties, transactions, payments, and contracts.

4. Resolving customer complaints: Listening to clients’ complaints and resolving issues in a timely and efficient manner, or escalating issues to the appropriate person or department when necessary.

5. Educating clients: Providing clients with information about the real estate process, including legal and financial aspects, to help them make informed decisions, or escalate issues to the appropriate person or department when necessary.

6. Maintaining accurate records: Keeping accurate documentation and records of customer interactions, inquiries, and resolutions in a system or other databases.

7. Other tasks: Perform additional assignments as required by the needs of the Customer Relations Department, company, or as directed by the Project Director and CEO.

Qualifications:

- Graduate in any 4-year course. Preferably related to Customer/Client interactions such as Tourism Management, Hotel and Restaurant Management, and alike.

- With at least 1-2 years of experience in providing excellent customer service to clients, ideally in a help desk or real estate environment, is a plus.

- Proficient in computer software applications (MS Windows Applications); With above average intellectual ability; Can communicate clearly and concisely, both orally and in writing; With good interpersonal relation skills.

- Trustworthy, loyal, dependable, meticulous and systematic in approach; with extreme patience, persistence, and flexibility in the course of work implementation and the achievement of goals; has a high level of energy and motivation; must be decisive, assertive, and effective in problem-solving; with good moral character and professional integrity.