Customer Engineer

Full Time Work Set Up: Work From home
SENTI TECHLABS INC.
| Industry: IT
1 - 2 Years of Experienced Taguig, Manila

JOB DESCRIPTION

General Responsibilities

  • Work with the sales team to win deals
    • Build and present demos to the client
      • Demos need not be built as needed, they can be prepared already in advance and repeatedly demonstrated to different clients
      • Running live demos in front of the audience are favored over pre-recorded ones
        • Depending on the case, letting the audience test out the demo is also allowed but guidance must be provided
    • Answer technical questions and explain technicalities of the product or solution to non-technical stakeholders during presentations
  • Learn more about the customer’s current process and translate pain points / objectives into technical requirements
    • Be a consultant to guide the customer on their current situation and how they can be helped by Senti’s products or solutions
    • Scope the solution to address the customer requirements
  • Plan timelines and resources based on the gathered requirements
  • Design a cloud architecture diagram to turn over to the development team
    • Decide on the best technology / component to use for implementation
    • Provide different options based on cost, efficiency, or infrastructure of the client
  • Make cost estimates on the build based on the estimate usage / parameters of the customer
  • Write technical parts in RFP (Request for Proposal) / Proposal
  • Fill in functionalities, compliances, and cost estimates in RFI (Request for Information) or RFQ (Request for Quotation)
  • Create documentation for implemented POCs
  • Evangelize about Senti’s products and previous use cases in events (e.g. webinars)

 

JOB QUALIFICATION

Must-have

  • Excellent communication skills and presentation skills
    • Especially explaining highly-complex systems in simple terms to non-technical audiences
    • Also explaining general needs from non-technical stakeholders to the Engineering team
    • Can act as a bridge between the client/Sales team and the Engineering team
    • Curiosity
      • Knows how to ask the right questions to dig deeper on the customer’s use case
      • Can mentally picture the current situation of the customer
      • Stays updated with the newest cloud technologies
    • Strong problem-solving skills
      • Can envision an “ecosystem” of products/solutions that help alleviate customer’s pains
      • Can identify which implementation or technologies will work best for the client and their current infrastructure, regardless of cloud platform
    • Comfort with external meetings
      • Especially the majority of a CE’s day is devoted to meetings
    • Adaptability
      • Must know how to deal with changes (not only in terms of solution architecture, but also other parts of the entire project such as timelines and direction)
    • Technical know-how
      • Familiarity with designing Cloud Architecture
      • Familiarity with Microservices
      • Familiarity with cloud security concepts

Good to have
Know-how

  • Degree in Computer Science, Information Technology, Engineering, or related field - OR experience with sales or marketing in the Software industry (especially in Artificial Intelligence)
  • Familiarity with telephony concepts (e.g. VoIP)

Building demos

  • Familiarity with developing on Cloud services, especially Google Cloud Platform
  • Familiarity with communications APIs such as Twilio
  • Previous experience with chatbot or voicebot development and conversation design

Typical schedule of Customer Engineers

  • Meet with the Sales team on Mondays 9 AM
  • Sync-up with co-CE(s) after Sales meeting if necessary, ideally mornings
    • CEs are each other’s accountability partner, so this is the opportunity to share what has been done, what should be done, and what is currently being done
    • Rants on work slumps/demotivation phases are ????
    • Asking for support on a task is ????
  • Meetings are usually from 11 AM to 12 NN and 1 PM to 5 PM
    • Meetings may be online or face-to-face
  • Free time slots are devoted to building demos/POCs, work breakdown structure (WBS/timeline), cloud cost estimates, proposals, and various documentation

Extra free time may be devoted to upskilling and attending various events



OTHER JOB REQUIREMENTS

Education
Bachelor’s Degree / College Degree
Field of study
Business Studies/Administration/Management, Computer Science/Information Technology
Specialization
IT - Software, Marketing/Business Dev, Customer Service

JOB BENEFITS

Health Card, Allowance, Flexitime, Laptop, Mobile Data Plan, Others

WORK LOCATION

Taguig, Manila

COMPANY PREVIEW

Average application processing time
More than 2 weeks


Dress Code
Any

Language
Filipino
Industry
IT

Telephone No.
+63 9053585014

Mobile No.
+63 9386023312

Company Size
25 employees

Benefits

Working Hours
Sunday
Closed
Monday
09:00 AM-05:00 PM
Tuesday
09:00 AM-05:00 PM
Wednesday
09:00 AM-05:00 PM
Thursday
09:00 AM-05:00 PM
Friday
09:00 AM-05:00 PM
Saturday
Closed

COMPANY OVERVIEW

Senti Techlabs Inc. also known
as Senti AI is the leading Artificial
Intelligence company in the
Philippines, offering a wide array of
AI solutions and services that
provide unparalleled value to many
industries.

WHY JOIN US?

Top Specialization