Customer Service Representative (Outbound Caller)
Customer Service Representative (Outbound Caller)
JOB DESCRIPTION
CSR Outbound Caller will be responsible for proactive connecting with potential clients and other external individual parties via email messaging, outbound and/ or inbound phone calls related to:
- Scheduling of meeting appointments (face-to-face / telecon / virtual)
- Conduct Phone Surveys
- Discuss marketing campaign programs and/or activities
Job Responsibilities:
- Ensure all outside 3rd parties (ie prospects, clients, job candidates, suppliers, etc.) have a positive experience in their dealing with Wellness PRO Inc.
- Declare and document booked appointments with complete details on regular basis as specified by department guidelines or as required by supervisor9
- Keep detailed log of inbound / outbound calls – including successful / unsuccessful ones.
- Escalate to supervisor all adverse events - as it develops, outside scope of adverse events for which person has been empowered to handle.
- To do other tasks that may be assigned from time to time.
JOB QUALIFICATION
- Must be a graduate of any 4-year course in college
- Excellent communication skills - verbal and written and Strong phone contact handling skills
- With at least 1 year related working experience as Customer Service Specialist
- Good interpersonal and Excellent organizational skills and attention to detail.
- Good analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
OTHER JOB REQUIREMENTS
JOB BENEFITS
Health Card, Free Parking, Laptop, Mobile Data PlanWORK LOCATION
PasigCOMPANY PREVIEW
Dress Code
Language
Telephone No.
Mobile No.
Company Size
COMPANY OVERVIEW
Wellness PRO Inc is an importer / distributor of globally leading brands on exclusive basis of medical equipment and device servicing the needs of hospitals, medical professionals and patients throughout the Philippines pursuant of quality healthcare. We are a 100% Filipino owned corporation founded on January 9, 2004. The Global brands we carry are from Europe, USA and Japan.
Our vision is the modernization of Philippine healthcare thru the intelligent adoption of better medicine, best in class medical technology solutions -equipment, device, supplies, protocols – from wherever in the world.
Our mission is to facilitate the intelligent, sustained, effective adoption of these medical technology solutions by and amongst Philippine health stakeholders.
We define ourselves as very much as part of the healthcare team, with the medical technology solutions that we provide as our proxy in the room. Same solutions have direct impact on the wellbeing of the Filipino patient.
The kind of people who have thrived in our organization and who have helped us successfully in accomplishing our mission through the years are people who are patient advocates themselves, who are genuinely interested in learning more and more about health concepts / issues / developments, who know themselves – strengths and weaknesses, who believe that a successful life is theirs to grasp, who value relationships and who can speak truth to power.
WHY JOIN US?
Here at WellnessPRO, we are here to enhance your organizational effectiveness to have better performance and improve your career progression by joining our #LeanTeam.
We nurture our people here at WellnessPRO to become high performing individuals through our #Upskilling Programs as we want to uplift their confidence and compassion at a skyrocketing level.
With advanced digitalization, WellnessPRO utilizes online platforms to market its high-quality medical products and recruit top professionals nationwide. With #CARE we can help to upgrade your career and medical care to the next level.
Our goal is to stand at the forefront of healthcare providers of medical devices by continuously adapting to the rapid changes in emerging technology. We are dedicated to staying agile and adaptive in order to ensure that we are always providing the best and conventional solutions for our customers.
“Teamwork makes the #DREAM work”. John C. Maxwell
Here at WellnessPRO, we prioritize strong professional relationships to secure a better diverse workplace and bolster safe space for every team member.
We gave importance in providing a pleasant working environment for every team member of Wellness PRO, as we cherish each other like a family that holds a solid foundation to come up with a higher level of productivity.
The WellnessPRO team values the importance of well-founded immense standards. As the WellnessPRO team shows #CARE, we can help our society by working together as a #LeanTeam and foster healthy work space.
Wellness PRO ensures to maintain its corporate values and strong work ethics at all times to protect the career of every individual. We commit in serving people by strengthening our #LeanTeam and encourage true camaraderie, open communication and continuous learning as part of our working environment.