The Operations Supervisor is responsible for key functions in operations – supervising order verification and fulfilment, and internal and external coordination. S/he will supervise the processing of orders and other related transactions to ensure accuracy and completeness of documents in AIRR Labs’ supply chain and fulfilment operations. S/he will also coordinate with 3PL and customer service groups for efficient and effective dissemination of information related to orders. S/he will report directly to Supply Chain & Operations Manager.

Responsibilities:

• Prompting picklist, sending picklist to warehouse, changing order statuses on Seller Centers, tracking warehouse dispatches to courier, monitoring of Ship-On-Time (SOT) rate, monitoring of cancellations/returns and leading post-delivery action points when needed.
• Troubleshooting picklist issues in the internal order management system (OMS) and updating of inventory on OMS.
• Coordinating with AIRR Labs’ Brand Leads for promo details and stock requirements, coordinating with Demand & Supply Planners for stock forecasting, inventory management, and PO creation; and coordinating with internal OMS team for any tech support needed.
• External coordination with warehouse teams for order and inventory concerns and with platform teams for any assistance needed with order dispatching. Implement improvements on the current fulfilment process.

• Bachelor’s degree in Industrial Engineering or equivalent relevant experience
• Experience in operations and warehousing
• Experience in e-commerce is a plus
• Excellent written and verbal communication skills
• Highly adaptable in a fast-paced environment with strong problem-solving skills
• Ability to collect, track, and analyze multiple data sets
• Keen attention to details
• Ability to build rapport and collaborate with others within the organization and externally