Prompting picklist, sending picklist to warehouse, changing order statuses on Seller Centers, tracking warehouse dispatches to courier, monitoring of Ship-On-Time (SOT) rate, monitoring of cancellations/returns and leading post-delivery action points when needed. 

• Troubleshooting picklist issues in the internal order management system (OMS) and updating of inventory on OMS.

Coordinating with AIRR Labs’ Brand Leads for promo details and stock requirements, coordinating with Demand & Supply Planners for stock forecasting, inventory management, and PO creation; and coordinating with internal OMS team for any tech support needed.

• External coordination with warehouse teams for order and inventory concerns and with platform teams for any assistance needed with order dispatching.

• Implement improvements on the current fulfilment process. 

Bachelor’s degree in Industrial Engineering or equivalent relevant experience

• Experience in operations and warehousing

• Experience in e-commerce is a plus

• Excellent written and verbal communication skills

• Highly adaptable in a fast-paced environment with strong problem-solving skills

• Ability to collect, track, and analyze multiple data sets

• Keen attention to details

• Ability to build rapport and collaborate with others within the organization and externally