Job Highlights

• Attractive remuneration package
• Personal training from top management
• Specially looking for talented individuals

Job summary:

To maintain a working knowledge of company policies and procedures, regulatory policies, and legal procedures. Responsible for timely updates to policies and procedures in response to changes in operating conditions, regulations, business needs or compliance requirements.

Responsibilities:

• Assists the Branch Operations Manager in operational activities of Vantage Financial Corporation and the company’s servicing partner, by performing, or assisting in the performance of, the primary duties listed below:
• Maintenance of system related issues and regulatory items that impact customers for the system/tools/processes the Operations Department is responsible for overseeing. This includes ensuring the Branch Operations Department has logged issues escalated/researched by the department.
• Thorough research on complaints escalated to eBiz to determine cause of complaint, complete resolution of complaint, and identify actions that can be taken to avoid future complaints. This includes:
• Tracking complaints through resolution and updating OSX with the complaint information (when applicable).
• Notifying Management of complaints that relate to system / automated tools in order to ensure any necessary system/tool/process change requests are submitted to correct/enhance the system/tool/process.
• Performance of daily audit of payments received at the branch to ensure payments received were date stamped with the date received, accurately noted on the account, accurately logged on the Daily Transaction Log, and report any errors identified in the audit on the Daily Payment Error Log.
• Completion of all assigned call monitoring on a monthly basis. This includes tracking of all calls on the monitoring form and sending any escalated call(s) to the Customer Service Center Group for follow up.
• Responsible for developing, documenting, communicating, maintaining, and enforcing effective control system policies and procedures within the designated areas of oversight.
• Coordination with Managers and various cross functional team members to gather all information necessary to facilitate clearly articulated process documents through Automated Operations and Tools processes, department and exception report procedures.
• Regularly reports to Management to present documentation and status reports on documentation for sign-off prior to distribution.

Qualifications:

• Bachelor’s degree in any Industrial Engineering, Finance/ Accountancy/ Banking, Business Studies/Administration/Management or equivalent
• With at least 1 year operations or banking experience, preferred but not required
• A sound commitment to provide the high level of service necessary for accomplishment of the job and organization objectives while creating and maintaining a positive work environment
• Must be responsible, flexible, and possess strong analytical skills
• Experience with, and demonstrated skill at Microsoft Office or higher particularly Excel and Word
• Shows effective planning, organization, time management, and problem solving skills
• Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals
• Ability to work effectively under pressure. Skill at handling a variety of assignments simultaneously. Flexibility, ability, and willingness to work at a rapid pace in strict time frames
• Professional demeanor and appearance are necessary. Personal work habits that inspire the best in others
• Ability to work independently and without direct or continuous supervisory support
• Communicates effectively both orally and in writing; presents ideas in a clear, concise, understandable, and organized