Job Description:

Customer Service Representatives (CSR) handle customer emails, calls, process orders, and provide information about the company’s products and services.

Customer Service Job Skills:

Fluent in English – verbal and written
Computer Savvy
Must be self-reliant and goal-oriented
Detail oriented and works with a high degree of accuracy
Capable of working with less supervision and ability to multitask
Ability to tactfully handle stressful and difficult situations
Possess strong problem solving skills
Willing to learn and be trained

Customer Service Job Duties:

Maintain broad knowledge of all company products, services and promotions.
Accurately captures customer information
Follow communication procedures, guidelines and policies
Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
Process customers’ orders
Take orders, determine charges, and oversee billing or payments
Provides customer additional information or explains services
Discusses products offered and ensures customer satisfaction
Assists customers effectively by solving customer disputes
Tactfully handles confrontational/complains, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Customer Service Job Experience:

Call Center experience (is a must )
At least 2 years of experience in the same industry
Willing to work shifting schedules (Day or Night shifts)