FRONT OFFICE AGENT BASED IN RED PLANET MANILA ASEANA CITY
FRONT OFFICE AGENT BASED IN RED PLANET MANILA ASEANA CITY
JOB DESCRIPTION
RESPONSIBILITIES:
- Responsible for attending to the needs of guests, especially during check-in and check-out.
- Providing information to guests about hotel policies, services and amenities.
- Register all incoming guests, making sure all pertinent information is obtained, identification checked, confirmation sheet is printed and signed by guest.
- Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
- Selling rooms to “walk-in” customers.
- Entering/changing reservation information on the computer system.
- Anticipates guests and hotel needs by constantly evaluating the hotel environment and guests for cues.
- Posting charges to guest accounts.
- Processing payments accurately from guests.
- Making necessary corrections to guest accounts.
- Supervise the housekeeping team and perform room quality checks.
- Informing the housekeeping department about room status/availability.
- Listening for and responding to guest complaints.
- Cleaning the front desk area.
- Maintaining daily logs; daily reservation count for arrivals and departures.
- Prepares and documents accurate shifts and daily reports.
- Balancing shift work and cash drawers.
- Acts with integrity, honesty and knowledge that promote the mission, values and culture of Red Planet Hotels.
- Delivers consistent Red Planet Experience and Red Planet Service to all guests at all times.
- Maintains regular and consistent attendance and punctuality.
- Maintains a clean and organized workspace to enhance productivity.
- Recognizes and reinforces individual and team accomplishments.
- Provides coaching to newly-joined employees as required.
- Adheres to all company standards, procedures and guidelines.
JOB QUALIFICATION
REQUIREMENTS:
- Candidates must possess at least a Bachelor's/College Degree , Hospitality/Tourism/Hotel Management or equivalent.
- Required skill(s): excellent interpersonal, customer service oriented, computer literate, Proficient Skills In Oral Communication.
- Required language(s): English, Filipino
- Must have at least 1 year of working and/or acquired experience in the hotel or related field is required for this position.
- Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
- Willing to work in shifting schedules including graveyard.
- Must be willing to be assigned in Parañaque City.
We will only respond to applications being sent on our email.
For more information on our exciting job opportunities and openings, visit the link below:
https://corporate.redplanethotels.com/en/careers
OTHER JOB REQUIREMENTS
Education
Field of study
Specialization
Interpersonal communication, Written communication, Active listening, Attention to detail, Stress management, Problem-solving, Customer service, Flexibility, Computer literacy, Phone etiquette, Teamwork
WORK LOCATION
ParanaqueCOMPANY PREVIEW
Average application processing time
Dress Code
Language
Less than 1 week
Dress Code
Semi-formal
Language
English
Industry
Telephone No.
Mobile No.
Company Size
Hospitality
Telephone No.
+63 285190888
Mobile No.
+63 9178237402
Company Size
200 employees
Benefits
Working Hours
Sunday
Closed
Monday
09:00 AM-06:00 PM
Tuesday
09:00 AM-06:00 PM
Wednesday
09:00 AM-06:00 PM
Thursday
09:00 AM-06:00 PM
Friday
09:00 AM-06:00 PM
Saturday
Closed
COMPANY OVERVIEW
Company overview
Red Planet Hotels Philippines Corporations is a subsidiary of Red Planet Hotels Limited (RPHL), a regional hotel investment company focused on Asia’s emerging markets. RPHL is developing a portfolio of value hotels in the following key countries:
- Philippines
- Thailand
- Indonesia
- Japan
Red Planet Hotels has quickly established itself as one of the region's fastest growing investment platforms within the value hotel hospitality sector.
As an asset and brand owning company we not only derive value from the development of greenfield projects, but also from an investment into the brand that is being aggressively rolled out across the globe.
We also have full control over staff training, implementing the latest technology in booking and hotel management systems and maintaining international operational standards in our assets.
Our Culture
Vision
To rapidly build scale and become the largest budget hotel owning company in Asia allowing shareholders to benefit from the fastest growing travel market in the world.
Mission Statement
To achieve a value connection with economy minded travelers, by combining a comfortable, clean, high quality and consistent lodging experience with a highly competitive price, staffed by friendly, positive and professional people.
WHY JOIN US?
Are you searching for an exciting opportunity in a fast-paced, innovative, and fun environment? Do you want to be a part of Asia’s largest and fastest-growing budget hotel company? Are you dedicated, motivated, flexible, and determined to succeed? Then, Red Planet Hotels Philippines is perfect for you. Join our planet now!