JOB DESCRIPTION
Job Description
1. Has great communication skills
2. Engages Proactively with customers
3. Multitasks Effectively and Patiently
4. Resourceful quickly identifies issues and results-oriented
Daily Task
1. Handling and resolving customer queries on Chat in a timely manner
2. Managing/Checking Return-Refund Request
3. Validation of Negative Product reviews
4. Record Hot Selling Items reported issue by the Customer
5. Educate current and potential customers with product and service information.
Others
1. Identify and escalate priority issues to Supervisor
2. Maintain accurate customer records and good after-sales service
3. Filing Disputes (if any)
Performance
JOB QUALIFICATION
Education Level
College Major
Business/Marketing Management is an advantage
Certification Degree Holder Certification and/or any related Online Platforms
Skill
* Know how to apply strong communication skills
* Have empathy with customers
* Ability to understand what the customer is saying before the answer
Language
* Filipino and English
Character
* Strong and has Long Patience
* Flexible
* Has initiative in all aspects
* Responsible and has a good attitude toward work, company policy and
relationship on colleague
Experience
Job occupation
Any related in e-commerce or CSYears
At least 1 year Position Customer Service Related experience
requirement
Work Time Day Shift - 9:00AM-6:00PM
OTHER JOB REQUIREMENTS
JOB BENEFITS
OthersWORK LOCATION
MakatiCOMPANY PREVIEW
Dress Code
Language
Telephone No.
Mobile No.
Company Size
COMPANY OVERVIEW
We are a team of passionate people whose goal is to refine the quality of hire, place the most efficient employee, and have an excellent client relationship.
WHY JOIN US?
Our company is highly competitive with regard to benefits, skills enhancement, and other perks. We ensure our employees match their dream job with their passion, skills, and knowledge. Not only working for your dream life but with a good work-life balance, you can enjoy working while doing what you love!