POSITION SUMMARY:
This position is the single point of contact between customer and service operations. Ensuring that all service requests are attended and resolved on time. A Help Desk Specialist will strictly follow established process from call handling, system logging, dispatching and monitoring - up to updating service requests to the system. He/she also assists and coordinates service requests with the different personnel in the operations; provides accurate and timely monitoring reports on a daily, weekly and monthly basis.
ORGANIZATIONAL SETTING:
SUPERVISORY AUTHORITY:
DUTIES AND RESPONSIBILITIES:
POSITION SPECIFICATIONS:
Position Requirements:
Competency Requirements:
FMIDC has been providing power management solutions for the past 28 years. Supplying products and services that are reliable and cost effective to telecoms, utilities, contact centers, data centers, residential and commercial establishments, banking and financial institutions as well as healthcare and manufacturing industries with 24/7 aftersales support. An exclusive distributor of renowned global brands-ASCO, Pramac, and Genergy. At present, the company has supplied and commissioned more than 4,000 units of ASCO Transfer Switches, some packaged with FG Wilson Generator Sets, and more than 10,000 units of ASCO Surge Protective Device (SPD) formerly known as Transient Voltage Surge Suppressor (TVSS).