ROLE SUMMARY

The HR Administrator and Office Manager will be at the forefront of our client’s HR and office management operations. The ideal candidate will be responsible for payroll and benefits administration, as well as employee engagement and support. He/she will also assist with corporate communications, purchasing support, and events management.

SCHEDULE: 8 AM – 5 PM Mountain Standard Time, Follows Philippine Holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS

·       Perform the following HR Administration duties:

o   Manage team member details through Paycor

o   Utilize training videos to understand all parts of Paycor

o   Create and run reports

o   Maintain employee profiles to ensure accuracy, as well as tag appropriate employment status (active, terminated, or on leave)

o   Ensure that names and addresses are updated and correct, and update roles in the system as needed

o   Check and monitor PTO accrual as needed

o   Ensure direct reports are set up correctly in the system

o   Understand the rules for benefit eligibility and FMLA qualifications, as well as ensure that benefit deductions are correct

o   Understand and update Employee Handbook as needed, and ensure all employees have acknowledged receipt if there are changes

o   Handle Paycor maintenance and ensure tasks/workflows are completed

o   Work with the accountant on ensuring that payroll issues within Paycor are resolved

o   Manage benefits with the Bernie Porta, the company’s benefits portal

o   Handle benefit open enrollments (1 big one per year - 3 smaller ones)

o   Ensure information (such as deductions) from the Bernie Portal is linked to Paycor

o   Manage Teladoc through the Daisy Portal and ensure that only those that are paying deductions for Teladoc in Paycor are enrolled

o   Monitor the company’s John Hancock 401(k) and ensure that the proper amount is being deducted from Paycor

o   Send out enrollment messages as necessary

o   Act as the first point of contact on many human resource issues and resolve them as soon as possible

o   Determine who should work on the issue and manage the resolution

o   Monitor the mailbox

o   Respond to queries and direct certain concerns to the correct person

o   Follow up to ensure stylist questions and issues have been taken care of

o   Utilize Crew (the company’s messaging app) to communicate events/handbook acknowledgments, etc.

o   Assist with Workers Comp claims as needed

o   Handle unemployment claims

o   Maintain accounts and users for all platforms we use

o   Identify issues and find resolutions for them

·       Perform the following Office Manager duties:

o   Manage the Microsoft 365 account as an admin

o   Set up new employees and remove terminated employees

o   Maintain email distribution lists

o   Ensure that the company’s billing is correct

o   Manage the Microsoft Office Teams files and keep the Master Info sheet in Teams updated

o   Maintain a resource list for managers

o   Organize files and teams to suit operations

o   Ensure employees have access to all platforms needed and that accounts are maintained

o   Handle the purchasing for office or centralized items and use approved vendors

o   Understand minimum order sizes of items to avoid freight charges. Items range from vacuum parts, scents for stores, vests, name tags, business cards, towels, signages, computers, and tablets

o   Assist in the planning of large events

o   Handle airline and lodging reservations as well as transportation for national huddles

o   Assist in managing the company’s Zoom calls

QUALIFICATIONS

·       A Bachelor’s degree in the related field is an advantage

·       Experience using Paycor or similar systems

·       Familiar with benefits portals (e.g., Bernie)

·       Familiar with 401k systems (e.g., John Hancock)

·       Able to use Crew (or a similar messaging app)

·       Familiarity with US HR, 401k, tax and payroll, and workers comp is essential

·       Experience in a multi-client environment

·       Strong computer aptitude, which includes expertise with Microsoft 365 applications

·       Strong organization, oral and written communication skills

·       Analytical skills with particular attention to detail

·       Aptitude in data management, analytics, reporting preparation

·       Ability to function in an autonomous environment—independent worker, self-direct