JOB DESCRIPTION
- Deliver service and support to end-users using and operating automated call distribution phone software, skype, TeamViewer, any desk and other online communication software via remote connection or over the Internet;
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Identify and escalate priority issues per Client specifications;
- Accurately process and record call transactions using a computer and designated tracking software;
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
JOB QUALIFICATION
- Graduate of IT or any related course.
- With Accounting/Finance, payroll processing experience.
- Shifting
- Can speak tagalog, english and visayan language.
- Onsite.
OTHER JOB REQUIREMENTS
Education
Bachelor’s Degree / College Degree
Field of study
Computer Science/Information Technology
Specialization
IT - Hardware, IT - Software, Tech & Helpdesk Support
JOB BENEFITS
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