Responsible to meet, make introduction and ensure that all arrangement and requirements are gathered with the function host prior to function. Read and analyse Banquet event order (BEO) / Banquet Function Plan (FP) in order to gather guests requirements, determine proper set up, buffet, audio visuals, time line and also give attention to any special guest needs. 

1. Establish and improve the reputation of the hotel by offering a very personalised style of service as per the hotels standard operating procedures.

2. Timely attend all the telephone calls using clear and professional language, and answer telephones using appropriate telephone etiquette.

3. Answer phone, direct to appropriate person and / or take messages. 

4. Assist with typing of the Banquet and Sales correspondence, i.e. answering mail, confirming banquet arrangements, menus, BEO, FP, memos etc.

5. Promptly respond to all inquiries.

6. Compose, publish and distribute Banquet event order (BEO) / Banquet Function Plan (FP) to all department heads and personnel who are involved in servicing banquets function.

7. Work with management and other heads of departments at all times and assist in carrying out special requirements and duties necessary in adding to the guests general comfort and well being.

8. Distribute promptly to all departments about notice of any change in the Banquet event order (BEO) / Banquet Function Plan (FP).

9. Prepare signage and menu items for all banquet events function.

10. Study requirements of all booked banquets and functions to familiarize and ascertain the possibility of selling additional facilities, to produce extra revenue.

• 1 TO 2 YEARS OF HANDLING EVENTS EXPERIENCE WITHIN THE HOSPITALITY INDUSTRY IS AN ADVANTAGE
• EXCELLENT COMPUTER AND PRODUCT MANAGEMENT SKILLS
• DEMONSTRATED ABILITY TO BUILD AND MAINTAIN CLIENT RELATIONSHIPS
• EXPERIENCED IN GATHERING USER REQUIREMENTS AND DOCUMENTATION OF FUNCTIONALSPECIFICATIONS
• ENTHUSIASTIC CAN DO ATTITUDE, HIGHLY SELF-MOTIVATED RESULT ORIENTED, DETAIL ORIENTED AND A WELL-DEVELOPED SENSE OF DRIVE