ACCOUNT MANAGEMENT

• Supports the Head of Accounts in establishing client confidence and trust in the servicing team

• Familiarize himself with the scope of work of each of his designated accounts

• Attends client meetings and prepares needed reports and presentations

• Reports progress of deliverables and escalates issues, if any, to line manager

CLIENT SERVICING

• Performs research tasks to gather relevant and credible sources for presentations

• Working with the internal or outsourced event management team, effectively manages events for client’s campaigns

• Establishes, sustains, and manages professional relationships with industry experts, digital influencers, bloggers and other personalities that may be tapped for client’s events

• Provides support to the Head of Accounts in crafting strategies and directions for the accounts by providing comprehensive research, identifying insights, and suggesting recommendations that will be responsive to both the clients’ requirements as well as the current digital landscape

• Monitor progress of work delivered by the Social, Analytics, and Media Teams related to the assigned accounts/projects and provide Head of Accounts and client with work progress reports.

• Identify problems or gaps that may arise in the execution of work streams and provide solutions for these gaps

• Together with the Head of Accounts, evaluate the program’s impact and results against the predetermined goals and objectives and report results to the Operations Manager

Job Types: Full-time, Permanent

• Bachelor’s Degree in Business Management, Journalism, Public Relations, Communication, Social Sciences, or related field
• Graduate studies degree in Business Management or Communication is an advantage.
• At least 4 - 5 years of work experience in communication field, with at least 2 years in a public relations agency setting
• At least 2 years in a supervisory role
• Successful handling of difficult accounts while in an Account Manager or equivalent position outside the company may be considered as an advantage.