ROLE SUMMARY

The primary function of the Project Coordinator is to complete project-related tasks that have been assigned to them. The Project Coordinator will execute tasks that have been assigned to them either via the PM tool or verbally by a manager. Tasks include but are not limited to activities that involve ordering lifts, dispatching technicians, ordering materials, closing out deliverables, working with on-site technicians, and other key project-related tasks. The expectation is that all tasks are completed accurately and on time.

SCHEDULE: 8 AM – 5 PM Central Standard Time, follows Philippine Holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS

·       Maintain a general understanding of and ability to explain the scope of work for each project and/or dispatch assignment

·       Coordinate field technicians for customer requests within budget, skillset, and customer scheduling

·       Create work orders, negotiate rates, and dispatch technicians. Modify trips as needed to fit the trip scope of work

·       Confirm scheduled appointments with customers and vendors

·       Order lifts from the company supplier to perform the duties requested at the customer site

·       Ensure all required equipment is on-site for the technician

·       Answer calls from field technicians to log in, explain the scope of work for each project, and log techs out from the site

·       Monitor and update missed arrivals

·       Communicate updates and/or issues on-site to customers in real-time

·       Address and respond to customer alerts, and serve as the first point of contact for escalation of customer issues/questions

·       Review and resolve disputes in a timely manner and identify and escalate situations following the company procedures

·       Communicate with internal and external parties; Respond to emails within 30 minutes

·       Filter phone calls to the correct department or team member throughout the company

·       Stay current with company systems, information, changes, and updates; research questions using available resources

QUALIFICATIONS

·       Associate degree is required; bachelor’s degree preferred

·       1-2 years of experience in a related field

·       Experience in a multi-client environment

·       Proficient computer skills: Microsoft platform preferred - Outlook/Word/Excel/Teams

·       Analytical skills with particular attention to detail

·       Aptitude in data management, analytics, reporting preparation

·       Ability to function in an autonomous environment—independent worker, self-directed

·       Excellent English communication, both written and verbal

·       Possesses negotiation skills and is a team player