Technical & Product Trainer - Dayshift
Technical & Product Trainer - Dayshift
JOB DESCRIPTION
- Responsible for employee training and development through refresher and up skilling on communication skills, products and services, and Operations’ policy and SOPs.
- Develop and organize related materials and documentation including concise content, learning theory, training aids, audiovisuals, documentation and procedures for course delivery.
- Maintains training materials and knowledgebase portal updated based on current technical and process issues being faced by Operations.
- Communicates with the client on Technical & Product related matters.
- Periodically implements Process/Product Knowledge Tests and publish results to Operations. This will measure retention of trainings completed.
- Closely work with Quality Assurance Team to ensure above average quality is given to client’s customers.
- Subject matter expert of products and processes of different lines of businesses.
- Publish announcements specific to account being handled.
- Plans the training calendar monthly and yearly.
- Review Core Skills training program content and one’s performance and recommends improvements to the Training Manager
- Performs other functions that may be assigned by superiors from time to time.
JOB QUALIFICATION
- Excellent oral and written communication skills
- Prior experience at facilitating technical training on computer hardware/software.
- Prior experience in facilitating communication and culture training. Exposure to an AU/NZ or EU campaigns preferred.
- Experience in facilitating culture and communications training specific to ANZ Campaigns is preferred.
- Experience is creating, building, managing culture, communications & technical training material is required.
OTHER JOB REQUIREMENTS
Education
College Undergraduate
Field of study
Others
Specialization
BPO/Call Center
JOB BENEFITS
Health Card, Allowance, Free Parking, Mobile Phone, Life InsuranceWORK LOCATION
ManilaCOMPANY PREVIEW
Average application processing time
Dress Code
Language
Less than 1 week
Dress Code
Any
Language
English
Industry
Telephone No.
Mobile No.
Company Size
BPO / Call Center
Telephone No.
+63 9985519245
Mobile No.
+63 0000000000
Company Size
250 employees
Benefits
Working Hours
Sunday
Closed
Monday
Closed
Tuesday
Closed
Wednesday
Closed
Thursday
Closed
Friday
Closed
Saturday
Closed
COMPANY OVERVIEW
Highpoint Services Network Philippines, Inc. (HSN) is a comprehensive ICT Services and Business solutions provider. HSNP empowers businesses with ICT Services and Business Solutions that are custom fit and cost-effective. HSNP’s goal is to equip its partners with the necessary support structure and optimal solutions, for better resource allocation to focus more on their business operations – driving growth.