· Responsible for handling customers’ complaints and concerns through various channels.

· Provide relevant information about products and services to the customers

· Keep track of customer interactions, transactions, comments and complaints.

· Provide professional support which will yield to excellent customer satisfaction and first call resolution ratings.

· Meet the metrics agreed with the clients

· Provide daily support to users of various computer systems including answering questions, analyzing problems, and

quickly forming solutions to return systems to proper operation.

· Demonstrate an understanding of complex processes, specialized skills and technical knowledge by fully utilizing

software systems, technical tools and resources to aid in resolving customer complaints and concerns.

· Communicate clearly and effectively with end users, colleagues, and management and quickly resolve issues and ensure

customer satisfaction.

· Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any

further actions required of management or repair team.

· Will serve as back-up person of other departments should there be an overflow of workload

· Maintain a positive, empathetic and professional attitude toward customers and clients at all times.

• Atleast High School Graduate 
• Must be good in english 
• Willing to work onsite 
• Knowledge with computer software and hardware is an advantage 
• Must know how to handle customers