1. Test of the newly released version of the System
2. Create, review, and file supporting documents to the System improvements
3. Review and analyze the software of Smart locks
4. Monitoring of inventory of service lock sets
5. Perform testing on our products
6. Assisting the team on projects as requested
7. Present, Training, and Advertise our products to the clients

talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

8. Respond within agreed time limits to call-outs work continuously on a task until completion
9. Prioritize and manage many open cases at one time

rapidly establish a good working relationship with customers and other professionals.

10. Resolving issues concerning the
11. Providing timely and accurate customer
12. Talking customers through a series of actions to resolve a
13. Following up with clients to ensure the problem is
14. Supporting the roll-out of system software
15. Providing support in the form of procedural

1. Degree in Computer Science or Information
2. Prior experience in tech support, desktop support, or a similar
3. Proficiency in Windows/Linux/Mac
4. Experience with remote desktop applications and help desk
5. Attention to detail and good problem-solving
6. Excellent interpersonal skills.
7. Good written and verbal Job Types: Full-time, Permanent