Make the mark!

Here at Medicare Plus Inc., we'll help you get closer to the career you want. We are looking for talented individuals that can share their skills and be a part of giving affordable and quality healthcare to the Filipino community.

Medicare Plus Inc. believes that superior quality healthcare services must be accessible to the whole community. As a result, we continuously improve healthcare programs through technology and raise living standards with cost-effective health services.

All of these goals will not happen without the people who work with us!

We are looking for a Customer Service Manager to be part of these bright visions.

To bring these visions to life, your tasks involves:

• Supervise day-to-day operations in the customer service department.
• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers’ issues and follow problems through to resolution in a timely manner
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards to meet customer satisfaction goals on a steady basis
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports and findings
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

How can you join the team?

• BS degree in Business Administration or related field
• Must have min. of 5 years proven experience in a customer service position
• Must be have excellent knowledge of management methods and techniques
• Must have excellent leadership and interpersonal skills.
• Must have outstanding written and verbal communication skills
• Must have awareness of industry’s latest technology trends and applications
• Must have the ability to think strategically and analytically
• Must have strong client-facing and communication skills
• Must have advanced troubleshooting and multi-tasking skills
• Must be customer service oriented
• Proficiency in Microsoft Office