JOB DESCRIPTION
Job Summary :
The Service Officer is in-charge of handling all Warranty concerns of Zenith Group products and customers aligned with the provisions of ZGC’s Warranty Policy. He shall oversee the warranty team to ensure fast, accurate and effective handling of claims and balanced execution of actions to ensure customer satisfaction and product quality guaranty.
He is also tasked to provide general assistance and support to the Service team for service transactions needed for (outgoing) customer orders (ex. Panel assembly, assembly, etc…)
JOB QUALIFICATION
Job Qualifications:
- Graduate of Electric/Mechanical Engineer is an advantage but not required.
- With previous work experience in warranty administration within a similar industry (electrical, lighting and ventilation distribution would be ideal)
- Excellent communications skills (written & verbal) to communicate information in clear, logical manner and provide meaningful advice or good recommendation to sales group, customers and other working group.
- Ability to read and interpret technical applications such as electrical diagrams and schematics.
- Strong organizational, problem-solving, and analytical skills
- Ability to work on complex projects with general direction and minimal guidance.
Job Type: Full-time
Salary: Php20,000.00 - Php25,000.00 per month
Benefits:
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Expected Start Date: 01/16/2023
OTHER JOB REQUIREMENTS
Education
Bachelor’s Degree / College Degree
Field of study
Engineering (Electrical/Electronic), Engineering (Mechanical)
Specialization
Others
JOB BENEFITS
Communicating skills, Problem Solving Skills, Analytical skill, strong technical skills, Verbal and written skills, Organization Skills
WORK LOCATION
ManilaCOMPANY PREVIEW
Average application processing time
Dress Code
Language
Less than 1 week
Dress Code
Semi-formal
Language
Industry
Telephone No.
Mobile No.
Company Size
Engineering
Telephone No.
+63 7334526
Mobile No.
+63 9175188305
Company Size
250 employees
Benefits
Working Hours
Sunday
Closed
Monday
07:00 AM-05:00 PM
Tuesday
07:00 AM-05:00 PM
Wednesday
07:00 AM-05:00 PM
Thursday
07:00 AM-05:00 PM
Friday
07:00 AM-05:00 PM
Saturday
Closed
COMPANY OVERVIEW
Zenith United is an importer and reliable supplier of quality electrical, lighting and ventilation products to various industry sectors in the Philippines that started operations in 1977.
With over 40 years’ experience in the industry, we have consistently delivered on our promise of providing only quality products and solutions for our valued clients and genuinely care about people.
We have more than 250 personnel, several warehouse facilities as well as offices and showrooms in key locations across Metro Manila. We partner with highly reputable global manufacturing companies and work closely with them to introduce and promote their products to the Philippine market. In addition, we also work with over 200 accredited distributors nationwide and serve all major industries in the country.
The size, strength and stability of our business means that we can offer stability and genuine career mobility across the organization.
WHY JOIN US?
Our Values
Our values are guiding principles that support our decision and actions so that we can be confident we are doing the right thing at all times.
Essentially, our values guide us in how we interact with one another, with customers and business partners and, in general, how we operate as a company overall.
Innovative Quality Solutions combined with Excellent Service
We listen to understand the needs of our customers and offer quality solutions. We make sure that our people are given the opportunity, time and tools they need to deliver outstanding service and find new, better ways to care for our customers. It is very important for us that we are meeting their needs and exceeding their expectations.
We also appreciate and recognize to reward our people for their significant contributions thru our Performance Awards & Recognition Program.
We listen to understand the needs of our customers and offer quality solutions. We make sure that our people are given the opportunity, time and tools they need to deliver outstanding service and find new, better ways to care for our customers. It is very important for us that we are meeting their needs and exceeding their expectations.
That's why, as a market leader, we give pride of place to innovation and initiative. With us, you'll be encouraged to come up with and develop new solutions and services.
An Open Working Environment
Our leaders are accessible, approachable and hands-on. We empower our people to lead regardless of their role or level in the organization. Our teams are open, collaborative and supportive. In Zenith United, you’ll be listened to, valued, and supported.
Our leaders are accessible, approachable and hands-on. We empower our people to lead regardless of their role or level in the organization. Our teams are open, collaborative and supportive. In Zenith United, you’ll be listened to, valued, and supported.
Learning and Development
Our commitment to talent management is to develop their highest potential and create a working environment that encourages continuous learning & development. We have our own Learning & Development team dedicated to equip members with relevant knowledge and skills and to learn and understand the essence of responsibility and professionalism.
Our commitment to talent management is to develop their highest potential and create a working environment that encourages continuous learning & development. We have our own Learning & Development team dedicated to equip members with relevant knowledge and skills and to learn and understand the essence of responsibility and professionalism.
Career Development
We encourage and support you at every stage of your career with us. We highly encourage internal mobility and offer opportunities for you to develop your career across the organization thru cross-training programs, project assignments, coaching & mentoring and developmental trainings.
We encourage and support you at every stage of your career with us. We highly encourage internal mobility and offer opportunities for you to develop your career across the organization thru cross-training programs, project assignments, coaching & mentoring and developmental trainings.
Rewards and Benefits
Being recognized is important to us too. With us, the level of your pay and bonus awards is in your hands, and both are linked to your performance.
Being recognized is important to us too. With us, the level of your pay and bonus awards is in your hands, and both are linked to your performance.
We also appreciate and recognize to reward our people for their significant contributions thru our Performance Awards & Recognition Program.