Solar Technician
Solar Technician
JOB DESCRIPTION
- Provide technical support after sales and customer satisfaction that includes but not limited to customer training, deliveries and installations, resolve customer questions or issues, customer unit repair or replacement, customer service monitoring, warranty claim processing, and timely feedback to Product Development Committee when recurring product issues arise.
- Hub solar workshop management ensuring procedures are in place to track tools, spare parts, warranty claims, other inventory units for next step action; the workshop is equipped with required tools available to date; reported units are worked on in a timely manner according to service level agreement; spare parts organization for customer service; inventories are worked on for the applicable next step.
- On-time regional hub and warehouses management that includes support on procedures definition, and that being implemented, processing of stocks movement with proper documentation, and ensure inventory levels are kept at the right levels.
- On-time regional logistics then technical monitoring and reporting. This involves ensuring up to date information on logistics and technical matters that include net customer satisfaction scores, repair performance vs. standards, warranty claims, inventory levels, and analysis of reported customer units.
- Develop and maintain local accredited technicians and logistics network.
- Provide new product development support for the Program and Product Innovation team on testing of new products and provide inputs based on ground experiences and end user feedback for better customer need understanding.
- Adhoc tasks deemed necessary and/or relevant to job description that includes but not limited to support for special projects.
JOB QUALIFICATION
- Candidate must posses a Bachelor degree but not required, Vocational/Short Courses, NCII or equivalent.
- With work experience in the field of electronics (e.g. repairs of appliances and cell phones) is a plus.
- Willing to be relocated or reassign temporarily to other region.
- Can work in long hours.
OTHER JOB REQUIREMENTS
JOB BENEFITS
Loan, Health Card, Accomodation, Commission, Allowance, Laptop, Life Insurance, OthersWORK LOCATION
Iloilo, Siniloan LagunaCOMPANY PREVIEW
Dress Code
Language
Telephone No.
Mobile No.
Company Size
COMPANY OVERVIEW
A. THE CHALLENGE OF OFF-GRID COMMUNITIES
Despite the best efforts of the electricity sector, around 20 million Filipinos still live unelectrified and poorly electrified areas. Without access to electricity, daily chores are more difficult, and livelihood, health, education, and security are adversely affected. As a result, tens of thousands of communities are deprived of the ability to develop economically and eventually escape poverty.
B. OUR COMPANY
Founded in 2010, Hybrid Social Solutions, Inc. (HSSi) is an award-winning social enterprise that provides rural, off-grid communities and underserved remote on-grid communities in the Philippines with sustainable access to high-quality, affordable solar technologies aimed at spurring basic economic development. We have developed strong partnerships with technical innovators for high-quality solar products that are suited to our target market and also with community partners by means of our Solar Access Program (SAP).
C. OUR PURPOSE
To advance God’s Kingdom here on earth.
D. OUR VISION
To end energy poverty.
E. OUR MISSION
To build a nationwide gridless solar electricity network.
F. COMPANY CULTURE
Mother Teresa (compassion and service), meets Don Quijote (dreaming of a better life for all) and meets the Marines (trudges on against all odds).
G. CORE VALUES
Sustainability: We ensure that the benefits are ongoing and last for many years
Empowerment: We enable others, particularly those who are marginalized, to pursue self-determined change, to make informed choices and actions towards a better quality of life.
Resilience: We don’t give up easily and can recover quickly from difficulties.
Versatility: We are able to relate to different groups and can adapt to new situations. We find different ways to solve problems, resolve conflicts, and deal with new situations.
Integrity: We adhere to moral responsibility and we detest corruption and unfair business.
Commitment: We go the extra mile to keep our promises.
Excellence: We constantly strive to do and be our best, to always provide outstanding goods and services.
Teamwork: We share the same goals, work smoothly, and are mutually accountable to each other.
SERVICE-T: We strive to live for others and work together to contribute to the welfare of people in need.
WHY JOIN US?
TOP-NOTCH SKILLS DEVELOPMENT
HIGH IMPACT WORK
RIGHT & HEALTHY PRIORITIES
IDENTIFY & REALIZE GOD-GIVEN PURPOSE
VALUES- DRIVEN TEAM
EXCELLENT COMPENSATION & BENEFITS