Reporting to: Customer Experience Supervisor

Department: Operations / Customer Experience

Work Schedule: Monday - Friday, 9AM - 6PM (Onsite)

Location: Unit 3701 One Corporate Centre, Ortigas, Pasig City

Responsibilities: (day to day, expectations)

• Handle and address clients’ inquiries, requests, complaints and other after-sales communication initiated by clients
• Ensure customer service, proper client interaction and use of the system.
• Monitoring average turnaround time and overall team volume, analyzing and recommending improvements to better customer service
• Checking team to client interactions regularly to ensure quality of communications
• Monitoring and analyzing customer responses to gain new perspectives on improving customer interaction
• Creating summary reports for management as necessitated
• Resolving escalated customer issues, identifying departments to collaborate with for quick resolution
• Handle turnover of units to the clients

• Graduate of any 4-year course, preferably in communications or business management
• At least two (1) year' experience as Customer Care/Customer Service role from the same industry (real estate)
• Proficient standard office equipment skills.
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Excellent phone etiquette.
• Outstanding organizational skills.