Operations
• Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilisation of and adherence to the Quality guidelines as required by Clients.
• Ensure all guests are aware of operational policies – credit card, cancellations, car parking and check in/check out times, etc.
• Vigilant yield management - sell within rate ranges and ensure the highest rate achievable is sold. Sell peak rates at every available opportunity. Sell from the highest room category down on every enquiry.
• Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as yield events or opportunities.

• Focus on the conversion of booking enquiries to achieve occupancy and average rate budgetary targets.
• Sell all rooms at a rate that maximises owner returns and management commission and upsell property facilities (parking, breakfast, transportation arrangements, etc.
• Monitor all parked reservations in RMS for assigned property – shuffle the reservations chart & allocate rooms where possible + hold rooms where necessary.
• Track sales promotions/advertising as required & advised.
• Ensure all marketing information (source, region, market and origin fields) is entered correctly to ensure the effective tracking and reporting of the information required.
• Send daily / weekly report to your manager of all statistical information as required in the policies and procedures.
• Monitor Personal Inbox for policy/process updates, action items, promotions & internal communications.
• Carry out any additional duties as required by the Floor Manager, Revenue Manager or Chief Commercial Officer.
• Enter confirmed reservations into RMS, ensuring all Guest Information & Data Fields are accurate.

• With experience in hotel reservations or as as a customer service representative 
• Good Knowledgeable of Computer applications.
• Excellent oral and written communication skills.
• Adaptive to changing work schedules and working hours. Customer orientation.
• Problem-Solving, Decision-Making, and Analytical skills.
• Efficient Multitasking ability.
• Must be willing to work onsite in Eastwood, Quezon City
• Amenable to working Australian Shift