Data Operations Specialist

Full Time Work Set Up: Work From home
More than 5 Years of Experienced Taguig

JOB DESCRIPTION

The Data Operations Specialist will be a critical part of the service team. He/she will respond to alerts reported by the system, classifying and helping resolve the ticket, and documenting the process of resolution. The role requires a strong degree of critical thinking and problem-solving that cannot be scripted.

JOB QUALIFICATION

SCHEDULE: 8 AM – 5 PM Pacific Standard Time, follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS

·       Perform network administration responsibilities

·       Analyze and resolve complex LAN/WAN network or system infrastructure issues involving multiple products, vendors, networks, or systems

·       Be knowledgeable of current and future threat landscapes, and knowledge of security best practices

·       Provide technical guidance to other technical team members

·       Assist in network architecture design, feasibility, and cost studies

·       Handle the following system administration responsibilities:

·       Maintain and supports the integrity of the operating system environment and various computer systems

·       Administer, install, and troubleshoot a variety of operating systems

·       Perform systems maintenance tasks, such as system backup, recovery, and file maintenance

·       Schedule installation and test system software upgrades

·       Configure software and resolve a technical problem

·       Monitor and maintain software licensing and maintenance agreements

·       Install, maintain, and evaluate network systems and communications

·       Troubleshoot the network issues with diverse scopes

·       Install and support a variety of client-specific software packages

·       Use remote support tools and ticketing systems to support clients using Microsoft environments

·       Escalate service issues as needed to advanced technicians

·       Perform documentation of all work in a ticketing system and expand company procedures to maintain a knowledge base

·       Perform individual contributor duties, including monitoring the ticket queue for new tickets and self-assigning tickets based on current capacity and capabilities

·       Communicate with customers via phone, chat, and email daily; communication skills and professionalism are critical to this role, and ensuring that our clients are satisfied with our services is key to success

QUALIFICATIONS

·       A Bachelor’s degree in the related field

·       5+ years of intermediate to advanced network configuration and support

·       5+ years of intermediate to advanced server and virtual infrastructure configuration and support

·       3+ years of experience with Cisco or Meraki technology, such as: Catalyst switches, ASA and firepower firewalls, IPSec VPN (ike v1 and v2), IOS routers, wireless access points

·       1-2 years experience with VMWare infrastructure (vCenter/ESXi)

·       Experience with Microsoft Windows Server and Active Directory

·       Experience with VMware vSphere infrastructure, including ESXI and vCenter

·       Experience with VMWare Horizon or other virtual desktop environments is also a plus

·       Experience using ConnectWise Automate and ConnectWise Manage platforms is a huge plus

·       Experience in a multi-client environment

·       Possess skills equivalent to Cisco CCNA or CCNP in either routing and switching or security certification not required

·       Possess strong leadership, has knowledge of Windows desktops and end-user support including Microsoft AD, Azure AD, and M365/Exchange as the technology related to the role

·       Intermediate knowledge of Windows servers 2008 - 2019, networking fundamentals, and firewall technology is a plus

·       Ability to handle logistics and coordination of Tier 2 ticket handling and service activities

·       Strong proactive communication skills in both written and verbal form

·       Must be a self-starter and eager to make a positive impact on the team, for the company, and for our customers

·       Analytical skills with particular attention to detail

·       Aptitude in data management, analytics, reporting preparation

·       Ability to function in an autonomous environment—independent worker, self-directed

OTHER JOB REQUIREMENTS

Education
Bachelor’s Degree / College Degree
Field of study
Computer Science/Information Technology
Specialization
IT - Network/Sys/DB Admin, IT - Software

JOB BENEFITS

Health Card, Allowance

WORK LOCATION

Taguig

COMPANY PREVIEW

Average application processing time
Less than 1 week


Dress Code
Any

Language
Industry
BPO / Call Centers

Telephone No.
+63 28287888

Mobile No.
+63 9978908470

Company Size
200 employees

Benefits

Working Hours
Sunday
Closed
Monday
1:00 am-1:00 am
Tuesday
1:00 am-1:00 am
Wednesday
1:00 am-1:00 am
Thursday
1:00 am-1:00 am
Friday
1:00 am-1:00 am
Saturday
Closed

COMPANY OVERVIEW

Join a company with values you can be proud of and a place where you can grow, be supported and reach your goals. Living our values every day is the reason people love working at DOXA - and it's all about Trust, Transparency, Inclusion, Excellence and Results. Together we can build culture of bayanihan with an eye toward lifting up our global community.
We care about you, your family, your community, and your wellbeing. The culture we provide as well as our competitive benefits are an investment in you as we strive to make an impact together.
Competitive PayWe are not a low-cost BPO because we believe in paying you what you are worth.
Premium BenefitsWe offer exceptional benefits to ensure you and your family have the coverage you need – from health plans and paid time off to daily meal subsidies. We treat your family as an extension of ours.
Flexible WFH OptionsWe give you the option to work from home or in the office. This gives the flexibility you need and allows you to spend what would be commuting time with your family and working towards your personal growth.
Culture Of ExcellenceWe have high expectations. Working with like-minded, driven people gives you the opportunity to learn from them, share knowledge, and lead alongside the best of the best.
Professional DevelopmentWe connect you with clients who share your same values and finding a role that encourages your strengths, you have the opportunity to realize your full potential and continue to grow.

Get to know us more. Please visit our website: www.doxa7.com

WHY JOIN US?

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