The mission of the Accounts Receivable and Collections Specialist is to oversee accounts receivable, credit collections, and cash applications while providing exceptional service to internal and external customers.

SCHEDULE: 8 AM – 5 PM Pacific Standard Time, follows Philippine Holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS

·       Assist in the administration of credit and collection policies and procedures

·       Monitor accounts receivable aging for delinquent accounts

·       Make outbound collection calls and send emails in a professional manner while keeping and improving customer relationships

·       Partner with the sales team on collection activities

·       Resolve client-billing issues that have resulted in accounts receivable delinquency, applying good customer service in a timely manner

·       Perform follow-up activities on accounts to ensure prompt payment

·       Escalate difficult collection situations to management in a timely manner

·       Perform other accounting duties as required

QUALIFICATIONS

·       A Bachelor’s degree in the related field

·       Proficient computer skills including Word, Excel, Outlook, data entry, and ERP systems

·       Dependable with excellent attendance history.

·       Energetic and enthusiastic attitude

·       Caring and eager to provide outstanding service to all customers (internal and external)

·       Able to connect with different customer personalities and adapt to different situations.

·       Outstanding attention to detail, with an emphasis on accuracy

·       Excellent organization and prioritization skills for a fast-paced work environment

·       Able to demonstrate initiative and problem-solving skills with a focus on providing solutions

·       Strong written and verbal communication skills (in-person, phone, and email)

·       Excellent listening, oral, and written communication skills

·       Approachable and able to develop and maintain strong working relationships.

·       Professional, positive attitude with the ability to work independently and as a team