· Handle all recruitment queries in a responsive, customer-focused way –providing a comprehensive first line of information and advice.

· Provide excellent customer service to external and internal candidates, in supporting the web recruitment system, to ensure a positive experience.

· Respond to queries from managers, supporting and advising them to follow the correct procedures/cycle for high quality recruitment.

· Communicating effectively and confidently at all levels, over the phone, face to face and by email.

· Recruitment Administration

· Arrange for short-listed candidates to take relevant assessments, mark and record results accurately to contribute to the recruitment decision.

· Arrange applicants for interview with its immediate superiors and process all reference requests in line with Standards and ensure responses are back within agreed timescales.

· Prepares contract, ID capture and fill-up necessary documentations in opening payroll account.

· Ensure the pre-employment health questionnaire is reviewed and fit to employ

· Result is recorded appropriately for the recruiting manager to consider.

· Process full offer packs to candidates when all recruitment checks have been

satisfied.

· To conduct initial orientation to employees.

· Run reports, analyse recruitment data and monitor performance, to provide informed advice and take proactively address any issues

· Liaise with our advertising agency to ensure consistent, professionally branded advertising.

· Review all recruitment adverts to ensure legal and non-discriminate whilst allowing flexibility for effective person-centred recruitment.

· Continually monitor recruitment practice for compliance with legal requirements

· And standards, escalating any concerns as appropriate.

· Work in accordance with agreed timescales to provide excellent service, reduce the cost of agency back-fill and retain the best candidates.

· Undertake other duties from time to time as required by the Recruitment Manager or Head of HR.

· Maintain applicant/employee confidentiality in accordance with our data protection policy and procedure.

· Maintain awareness of own developmental needs and hence undertake training as necessary.

• Contributes to team effort by accomplishing related results as needed.

Education

• Graduate of Psychology or any four year course

Training

• Staffing
• Quality management
• Managing processes
• Coaching

Skills

• Reporting skills
• Excellent verbal communication skills with tact and diplomacy
• Excellent written communication skills
• Computer proficiency