Aftercare team of Patient Care Coordinators are customer-oriented service professionals who are responsible for following up with patients. They relay clinical results to them in a timely manner, assist in the coordination of referrals, pre-approvals and other follow-up appointments.

Essential Functions/Responsibilities:

• Responsible for answering incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes
• Generate patient letters / reports
• Obtain and attach patient clinical documents to a patient’s chart
• Report cases to the Department of Health (DOH) via Facsimile and online portal
• Send patient requested medical reports via email
• Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide medical information and patient support/follow up after the clinical visit
• Adhere to all HIPAA guidelines and policies

Qualifications:

• Candidate must be a High School Graduate, Senior High School Graduate, Associate Graduate and/or College Level
• Candidates with at least 1yr of experience in BPO industry, preferably healthcare account
• Excellent communication skills, both written and oral
• Excellent Listening Skills
• Passionate about customer service and patient satisfaction
• Must be willing to work on a shifting schedule
• Willing to work on-site in Market! Market! Bonifacio Global City, Taguig