Customer Service Representative Responsibilities:

• Handle inbound / outbound calls and address customer concerns and inquiries
• Address customer complaints and provide appropriate solutions
• Educate customers on the product and services offered by the company
• Guide customers through the online application process
• Document all client interactions in a clear and coherent manner
• Assist customers with scheduling or adjusting payments
• Follow communication procedures, guidelines, and policies
• Maintaining composure in escalated situations
• Provide accurate, valid, and complete information by using the right methods/tools
• Perform other functions as assigned by management

Customer Service Representative Requirements:

• 6 months customer service experience required
• Candidates with a college degree will be considered w/o previous call center experience
• Excellent English communication skills is a MUST (written and verbal)
• Ability to multi-task, prioritize, and manage time effectively
• Qualified candidates will be comfortable in high-energy environment.
• Must be creative and have a passion for excellent customer service