Collections Representative Responsibilities:

• Handle inbound and outbound collection calls in a professional manner
• Utilizes negotiation skills to resolve delinquency issues
• Collect customer payments in accordance with payment due dates.
• Identify issues attributing to account delinquency and discuss options with the customer
• Provide timely follow-up on payment arrangements.
• Maintain composure in escalated situations
• Contact customers to determine intent to pay and ability to resolve the delinquency
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Notate each account accurately with detailed and precise information to ensure proper follow through

Collections Representative Requirements:

• 1 year of collections experience
• Computer proficiency
• Comfortable working with numbers
• Articulate written and verbal communication skills
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
• Comfortable negotiating and working with numbers
• Flexible and reliable with the working schedule; may be expected to work weekends & holidays