KEY ROLES AND RESPONSIBILITIES:

• Coordinate, plan and execute workflow activities
• Coordinate office personnel work activities in line with strategic business goals
• Provide thorough and accurate reports on the activities performed within the business
• Ensure workplace materials and documentation are maintained in line with legal obligations and best practice standards
• Regularly review and implement changes to various forms of documentation
• Manage all third-party communication and technology queries and networking
• Adhere to the policies and procedures of the organisation and all relevant legislative requirements.
• Undertake other duties as requested by your manager.
• Participate in meetings as required.
• Participate in quality reviews as requested.
• Participate in staff training and development as required.
• Undertake other duties as may be allocated by your manager.

SELECTION CRITERIA:

• 1-2 years BPO experience, with customer service experience
• Strong attention to detail with an ability to work to strict deadlines and collection targets
• Ability to manage stakeholders’ expectations
• Trustworthy, honest and levelheaded
• Highly trainable and motivated, and adopt to client’s business procedures
• With good English communication skills enough to convey communication internally and with business partners.
• Willing to work onsite at Ortigas Center on a shifting and weekend schedule and work rotating shifts.

PERKS OF JOINING OUR TEAM:

• HMO upon regularization.
• Life Insurance and Retirement Longevity Program.
• Unused leave credits will be credited over the following year.
• Earned leave convertible to cash.
• Leave accrual on your first day.
• Child Birth and Marriage incentive.
• Training and development opportunity.
• Accessible work location.
• Complete government mandated benefits.
• Fun Fridays and other company events.
• International working experience with our clients.