Duties & Responsibilities:

• As an IT Service Desk Specialist, you shall be the primary point of contact for all IT Incidents and Requests.
• Act as a technical consultant on all customer interaction (Call, email, chat), treating each contact as an opportunity to provide customer satisfaction
• Your role includes the provision of initial support using prepared scripts;
• Creation of ticket for the request
• Assignment of request to a resolver.
• Assess incidents and service request for initial troubleshooting
• Escalates incidents to higher level resolving groups when these cannot be resolved at the first level
• Performs other related tasks that may assign from time to time

Job Qualifications:

• Candidate must possess at least Bachelor's Degree in Computer Science/Information Technology or equivalent.
• Fresh Graduates are encouraged to apply
• Knowledgeable in handling ticketing system is an advantage
• Willing to extend hours or do overtime if necessary
• Willing to be trained
• Can Start ASAP