JOB DESCRIPTION
Our Australia based client is currently looking for additional members that will beef up the team for our Home Appliances and Consumer Electronics Support.
We are looking for tech savvy individual as TECHNICAL SUPPORT REPRESENTATIVE for our growing team. Responsibilities will include but not limited to:
- Responsible to take inbound calls to provide step-by-step guidelines for the resolution of a technical issue.
- Help customers resolve technical problems associated with a product or service
- Actively listen to customers to understand their issues or concerns
- Gather information useful in providing recommendations and solutions to a technical problem
- Explain highly technical details to customers using simple understandable terms
- Ensure compliance with service agreements to evade legal issues
- Educate customers on the features of company products/services to minimize technical challenges
- Follow-up on customers to ensure their issues are completely resolved
- Document and track customer issues using a ticketing system, CRM to ensure quick resolution.
- Maintains customer records by updating account information.
JOB QUALIFICATION
- Must have 1-yearTechnical Support Representative experience
- Must have B2C experience Call Center
- Must have excellent communication skills
- Experience in warranty services is a plus
- Experience in supporting Consumer Electronics is an advantage
- Amenable to work on early shift - dayshift schedule. Australian time.
- Willing to work onsite in Ortigas Center Pasig
OTHER JOB REQUIREMENTS
JOB BENEFITS
Health Card, Allowance, Life InsuranceWORK LOCATION
PasigCOMPANY PREVIEW
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COMPANY OVERVIEW
About ASIA TELESERVICES INC.,
Asia Telecom is a Licensed Telecom Service Provider with its Corporate Headquarters in Hong Kong. Incorporated in 1997, the corporation has continued to expand its footprint in Asia and the Pacific and has operating licenses in Singapore and Taiwan along with its Business Process and Support Service Centers located in Philippines and Indonesia.
The BPO business started as captive operations for the parent company and buoyed by the consistent operations, Asiatel diversified into a third party BPO, serving corporates and SMEs from different geographies.
Asia Telecom has nearly a decade long experience in call center operations. Asiatel BPO has managed campaigns for complete life cycle of customers right from customer acquisition, maintenance, reactivation, cross sell, collection to customer service. The BPO has expertise and proven credentials of handling both inbound and outbound campaigns with English, Tagalog, Bahasa, Cantonese, Mandarin, Korean, Nepalese and Japanese language support.
Asiatel BPO is set up in Philippines and Indonesia. The voice campaigns are mostly executed from Philippines and the non-voice outsourcing is mostly executed from Indonesia office.