SYSTEM AND NETWORK ENGINEER (TIER 2 & 3) for IT INFRASTRUCTURE SERVICES INDUSTRY/Salary: 40,000 - 150,000/HYBRID SET UP/FILINVEST, MUNTINLUPA
SYSTEM AND NETWORK ENGINEER (TIER 2 & 3) for IT INFRASTRUCTURE SERVICES INDUSTRY/Salary: 40,000 - 150,000/HYBRID SET UP/FILINVEST, MUNTINLUPA
JOB DESCRIPTION
Job Summary
In this role, you will provide an effective diagnostic evaluation of Customers’ needs and in all cases use
good judgment and timeliness in responding to and resolving each issue/ request to the customers’
satisfaction. Resolution includes but is not limited to the following: Identify, research, and resolve technical
problems, timely response to telephone calls, email, and personnel requests for technical support. The
position also required accurate documentation and tracking and monitoring the problem to ensure a timely
resolution. Support and demonstration of the values and expectations for customer
support and satisfaction are fundamental to this role.
Duties and Responsibilities
? Define the System & Network architecture and implement it using the best IT practices.
? Monitor the IT infrastructure (servers, storage, network, etc.) and application using different
monitoring tools.
? Manage incident/ request assigned to the Tier 2 and 3 support team.
? Determine the most effective manner to resolve the client’s technical issues. Engage in research
and in-depth troubleshooting to resolve technical issues.
? Document customers and problem information in the ticketing system. Updates tickets with
appropriate journal entries of activities, and closes tickets with resolution entered upon
completion of the job.
? Verify suggested solutions, and effectively resolve the customer’s issues through verbal or email
follow-up. Share it with Tier 1 support.
? Do project management.
? Write documentation.
? Be on-call if an escalation is needed during the night, weekends and holidays.
? Possible business trip to implement an infrastructure on-premise.
? Other similar ad hoc tasks.
? Keep knowledgeable of methods, techniques, and skills required in your own job and related
functions, remaining current on new developments affecting the work activities.
JOB QUALIFICATION
Salary Range:
Tier 2 - Php 40, 000 to Php 70, 000
Tier 3 - Php 80, 000 to Php 150, 000
Qualification
Bachelor’s degree in STEM (Science, Technology, Engineering and Mathematics) strand
Preferably for Tier 2 - minimum of 3 years experience for Tier 3 minimum of 5 years experience.
OTHER JOB REQUIREMENTS
JOB BENEFITS
WORK LOCATION
MuntinlupaCOMPANY PREVIEW
Dress Code
Language
Telephone No.
Mobile No.
Company Size
COMPANY OVERVIEW
Dempsey Resource Management INC. (DEMPSEY) provides an alternative, back-office manpower sourcing, and recruitment services to fill up various job positions in your organization.
Dempsey will provide the Client companies with several candidates for the job position that needs to be filled up free of charge. These candidates will be pre-screened and pre-qualified to determine whether their qualifications and/or competencies match with the requirements set by the Client for the desired job position.
WHY JOIN US?
Dempsey Resource Management Inc. (DEMPSEY) is committed to finding our candidates the right job in the right company. We make a preliminary assessment of the candidates’ qualifications and match them with that of our Clients’ requirements.
DEMPSEY does not charge any fee to our Candidates, whether or not they are successfully hired.
By applying through email, the Applicants’ resumes will automatically be put on our active file. Once we determine that your qualification and/or experience matches that of the Clients’ requirements, we shall endorse you to the Client for their own screening and short-listing.
The general information about the Client and other relevant matters will be discussed with you once our Client informs us to schedule you for your interviews and evaluation process.
Once endorsed, our Candidate will have a better opportunity of getting hired.