Customer Support Representative

Full-time Work on site
1 - 2 Years of Experienced Makati

Customer Support Representative

Full-time

JOB DESCRIPTION

ABOUT THE COMPANY

Open Access BPO has been providing business process and call center outsourcing solutions to a host of international clients since 2006. We are experienced in designing, implementing, and managing critical business processes and call center solutions for clients around the world from our five (5) operational centers. Our Vision is to create an organization that serves the best companies in the world in an environment that is a great place to work for our employees.

LOB: Healthcare / Security Solutions

JOB DESCRIPTION:
? Addresses customer inquiries based on their needs and available health brand products, through given mediums of communication (email, chat, calls).
? Probes and identifies customer needs and their current health status
? Acts as a health advisor through proper product recommendation based on the gathered information from the customers
? Does upselling, encourages and recommends other products that are health beneficial
? Searching the knowledge-base and FAQ for relevant information to provide solutions

 

JOB QUALIFICATION

QUALIFICATIONS:
? 1-year BPO experience, voice or non-voice
? Familiarity with any CRM tool is a plus (Example: Zendesk, Salesforce, Oracle, Genesis, ect.)
? Proficient in verbal and written English
? Upbeat and contagiously positive attitude

SALARY:
? 25K + health card
? 20 leave credits
? 13th-month pay
? Government-mandated benefits
? Above standard special holiday and overtime rate
? Birthday gift check and other perks
? Good work environment


To know more about Open Access BPO, visit our corporate site at www.openaccessbpo.com.

OTHER JOB REQUIREMENTS

Education
Bachelor's/College Degree
Field of study
Others
Specialization
BPO/Call Center

JOB BENEFITS

Health Card, Allowance

WORK LOCATION

Makati

COMPANY PREVIEW

Average application processing time
Less than 2 weeks


Dress Code
Casual

Language
English
Industry
BPO / Call Centers

Telephone No.
+63 9178464231

Mobile No.
+63 9178464231

Company Size
1000 employees

Benefits

Working Hours
Sunday
Closed
Monday
08:00 AM-05:00 PM
Tuesday
08:00 AM-05:00 PM
Wednesday
08:00 AM-05:00 PM
Thursday
08:00 AM-05:00 PM
Friday
08:00 AM-05:00 PM
Saturday
Closed

COMPANY PHOTOS

COMPANY OVERVIEW

About

OPEN ACCESS BPO OPEN ACCESS BPO was created to bridge the outsourcing gap between the clients around the world and our team in the Philippines.

Open Access BPO was founded in 2007. We've worked at companies such as AOL, Citibank, Fisher Investments, and Google where they honed their call center and outsourcing expertise.

When Open Access BPO started in 2007, it only had 2 employees and 1 client and it has since grown year after year. Steadily, Open Access BPO has grown to over 500 employees and into its present home at 6780 building.

The collective vision for OAMPI was to create an outsourcing organization focused on one thing: client satisfaction. OAMPI aims to provide a work environment that is challenging, with professional growth, and where employees work with like-minded people.

Our primary operations center is located in Makati, Philippines and we have additional centers in Xiamen, China, Taipei, Taiwan and Las Vegas, Nevada, USA.

 

WHY JOIN US?

Vision

Our vision is to be the global BPO leader providing the best results through its industry-leading customized solutions.

 

Mission

Open Access provides dynamic solutions enabling growing businesses to create more impactful customer experiences and increase operational efficiencies in an ever-connected world.

Top Specialization