JOB DESCRIPTION
ABOUT THE COMPANY
Open Access BPO has been providing business process and call center outsourcing solutions to a host of international clients since 2006. We are experienced in designing, implementing, and managing critical business processes and call center solutions for clients around the world from our five (5) operational centers. Our Vision is to create an organization that serves the best companies in the world in an environment that is a great place to work for our employees.
LOB: Healthcare / Security Solutions
JOB DESCRIPTION:
? Addresses customer inquiries based on their needs and available health brand products, through given mediums of communication (email, chat, calls).
? Probes and identifies customer needs and their current health status
? Acts as a health advisor through proper product recommendation based on the gathered information from the customers
? Does upselling, encourages and recommends other products that are health beneficial
? Searching the knowledge-base and FAQ for relevant information to provide solutions
JOB QUALIFICATION
QUALIFICATIONS:
? 1-year BPO experience, voice or non-voice
? Familiarity with any CRM tool is a plus (Example: Zendesk, Salesforce, Oracle, Genesis, ect.)
? Proficient in verbal and written English
? Upbeat and contagiously positive attitude
SALARY:
? 25K + health card
? 20 leave credits
? 13th-month pay
? Government-mandated benefits
? Above standard special holiday and overtime rate
? Birthday gift check and other perks
? Good work environment
To know more about Open Access BPO, visit our corporate site at www.openaccessbpo.com.
OTHER JOB REQUIREMENTS
JOB BENEFITS
Health Card, AllowanceWORK LOCATION
MakatiCOMPANY PREVIEW
Dress Code
Language
Telephone No.
Mobile No.
Company Size
COMPANY OVERVIEW
About
OPEN ACCESS BPO OPEN ACCESS BPO was created to bridge the outsourcing gap between the clients around the world and our team in the Philippines.
Open Access BPO was founded in 2007. We've worked at companies such as AOL, Citibank, Fisher Investments, and Google where they honed their call center and outsourcing expertise.
When Open Access BPO started in 2007, it only had 2 employees and 1 client and it has since grown year after year. Steadily, Open Access BPO has grown to over 500 employees and into its present home at 6780 building.
The collective vision for OAMPI was to create an outsourcing organization focused on one thing: client satisfaction. OAMPI aims to provide a work environment that is challenging, with professional growth, and where employees work with like-minded people.
Our primary operations center is located in Makati, Philippines and we have additional centers in Xiamen, China, Taipei, Taiwan and Las Vegas, Nevada, USA.
WHY JOIN US?
Vision
Our vision is to be the global BPO leader providing the best results through its industry-leading customized solutions.
Mission
Open Access provides dynamic solutions enabling growing businesses to create more impactful customer experiences and increase operational efficiencies in an ever-connected world.