The Sales Support Specialist will provide sales support for the client, such as making calls to customers, assisting with proposal packages and non-government Requests for Proposals (RFPs), conducting market research, handling information requests, and performing clerical functions. They may assist with other special projects at the request of the Director of Sales. They should be well organized and be personable and professional when interacting with internal and external customers.

SCHEDULE: 8 AM – 5 PM Pacific Standard Time, follows Philippine Holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS

·       Provide excellent customer service to both internal and external stakeholders

·       Research and provide answers and information requested by customers

·       Prepare business correspondence, follow up with customer contacts, and provide feedback to team members.

·       Provides updates to the sales team on information received from customers

·       Contact customers to follow up on prospective and awarded sales

·       Coordinate and track proposals and assist with project documentation

·       Create non-government RFP responses

·       Help on special projects as needed

·       Handle calls via the company phones periodically

·       Maintain communication with clients as directed to facilitate excellent client relationships

·       Track bid opportunities and assist in the bid qualification process 

·       Serve as liaison between account executives and operations and design departments                  

·       Create proposals for customers upon request of the account executives   

·       Track action items for the account executives on behalf of the operations and design team

·       Prepare and maintain reports through excel and the client’s web-based software and follow up with the account executive on pending items

·       Assist account executives with their weekly schedules

·       Work with the executive assistant for the Director of Sales in tracking action items for the account executives

QUALIFICATIONS

·       A Bachelor’s degree in the related field is preferred

·       Excellent verbal and written communication, with a positive, relationship-oriented attitude and communication style

·       Excellent customer service skills

·       Proficient with Microsoft Office suite, particularly Excel, Outlook, and Word

·       Experience working in the construction or electrical engineering industry (electronic life and/or safety and security) is preferred

·       Self-motivated, detail-oriented, and well-organized

·       Flexible and proactive on multiple tasked assignments in progress simultaneously

·       Recognizes urgency in solving problems and completing critical work

·       Proven ability to independently research and identify relevant information

·       Maintains a high level of confidentiality and discretion

·       Experience in managing multiple projects is preferred

·       Aptitude in data management, analytics, and reporting preparation

·       Ability to function in an autonomous environment—independent worker, self-directed