As the Sales Coordinator for this fast-growing company, you will be responsible for providing the necessary support to the sales team by assisting with the customer experience from pre-purchase to post-purchase. You will be the primary contact for processing all incoming customer orders and inquiries via telephone, fax, direct order entry, and website, as well as facilitating customer service requests. You will also provide key specialized support to strategic customers.

SCHEDULE: 9 AM - 6 PM Pacific Standard Time, follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS

·       Process customer orders through CRM & ERP

·       Ensure accuracy of order entry and changes

·       File orders/requests per company guidelines and policy

·       Maintain customer database and ERP system

·       Facilitate customer service requests for administrative documentation and returns

·       Communicate order confirmations/changes to customers and buyers proactively

·       Develop product knowledge to answer basic customer inquiries

·       Answer phones and direct calls to the relevant people

·       Provide administrative support to management, sales, and purchasing staff

·       Assist the sales teams with quoting

·       Provide backup support to other Sales Coordinators, as necessary

QUALIFICATIONS

·       Bachelor of Science related degree is a must for this role

·       1-2 years of experience in an office setting working in a customer service or sales department

·       Ability to work in a fast-paced entrepreneurial environment

·       Self-starter and manage time wisely

·       Detail oriented and well organized

·       Basic knowledge of finance and credit

·       Excellent grasp of all Microsoft Office applications

·       Excellent verbal and written communication skills

·       Aptitude in data management, analytics, and reporting preparation

·       Ability to function in an autonomous environment—independent worker, self-directed