The Systems Administrator Level I will partner with the Systems Administrator Level II to ensure all systems and technology work.

SCHEDULE: 8 AM - 5 PM Pacific Standard Time, follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS

·       Manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, and public groups

·       Handle Salesforce configuration changes, including but not limited to: workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports

·       Manage sandbox environments

·       Complete system update requests from the team

·       Identify and gather requirements, and translating into best practices, and scalable solutions with a focus on exceptional user experience

·       Identify unused or underutilized platform features and develop implementation plans

·       Assist with the installation and implementation of new programs

·       Manage communication of any platform changes to end users including creating technical documentation

·       Contribute to completing operational quarterly projects

·       Provide training to new teammates preparing them for their new role

·       Undergo training in other roles to deepen the infrastructure of our operation

·       Maintain the System Administrator Level I Desk Manual

·       Monitor user adoption

·       Assist with user training and creating training materials

·       Perform all other tasks as assigned

QUALIFICATIONS

·       A Bachelor’s degree in the related field

·       Previous technology and Salesforce experience

·       Salesforce Administrator Certification is a plus

·       Strong computer aptitude, which includes expertise with Microsoft 365 applications

·       Able to produce significant output with minimal wasted effort

·       Able to plan, organize, and manage schedules in an efficient and productive manner and can focus on key priorities

·       Able to structure and process qualitative or quantitative data and draw insightful conclusions from it, and can provide penetrating insights

·       Has excellent attention to detail and does not let important details through the cracks or derail a project