The L&D Officer handles the administration and execution of on-going and long-term learning and professional development programs for Zenith Group members’ skills that will enable them to efficiently carry out work-related tasks, effectively deliver results and fulfill their potential within the organization. The execution can either be organized internally or by partnering with a third-party provider.

Key Responsibilities:

• Administer and implement the fundamental/ basic training and development programs (Core/ General Skills; Products & Services; Salesmanship) to new members as orientation and to regular members for refresher purposes as needed.
• Partner with Management Team (Managers and Department Heads) and identity training and development needs of Zenith Group members through performance evaluation, training needs analysis; SKA assessment and regular consultations.
• Develop and propose training and development programs that will address the identified development needs for specific Zenith Group members and/or group which can either be administered internally or by partnering with third-party provider(s). This responsibility includes selection and working with third-party training providers to align the training programs with development objectives for Zenith Group members and/or group.
• Create training design/ flow including relevant materials, modules and collateral for in-house courses; by working with relevant Heads/ Departments and research.
• Oversee logistics and administration of training programs for Zenith Group (both internal and external) and ensure compliance with training policy/ procedures and other documentary requirements.
• Monitor and review the effectiveness and progress of training programs and its objectives to develop and/or strengthen specific SKA’s of Zenith Group members. This can be done by conducting reviews, monitoring the progress of members in terms of performance and discussions with Managers/ Department Heads.
• Be up-to-date with the latest developments, new technologies, new methodologies and standards in workplace learning/ training by attending relevant courses, doing research, reading, attending conferences/ meetings and other relevant methods.

• Bachelor's degree in the following disciplines : Human Resources Management, Business Administration, Psychology, Management, Public Relations, Education, Communications, or any related fields.
• At least two (2) years of working experience in a training and development capacity and with proven track record to program management, professional and career development
• Excellent communication. Interpersonal and Professional Skills
• Strong analytical, management & decision-making skills to assess training needs and environment
• Ability to deliver company training program to a high quality and to work in a fast-paced environment
• Creative thinker with the ability to develop engaging and interactive training materials
• Ability to adapt to changing priorities, meet deadline and work well under pressure
• With leadership and people management skills
• With energy and enthusiasm to motivate and engage others
• Credible with strong influence and negotiation skills