JOB DESCRIPTION
Job Summary
This job contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. The incumbent is responsible for modeling and acting in accordance with the Starbucks Mission and Values.
Key Responsibilities
Responsibilities and Job Functions include but are not limited to the following:
- Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks. Maintains a calm exterior presence during periods of high volume or unusual events to maintain a clean and comfortable store environment.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the “Third Place” environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Contributes to positive team environment by recognizing alarms or changes in partner morale and communicating them to the management team.
- Delivers legendary customer service to all customers by acting with a “customer comes first” attitude and connecting with the customer. Discovers and responds to customer needs.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Maintains a clean and organized workspace so that partners can locate resources and product as needed.
- Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
- Maintains regular and consistent attendance and punctuality.
JOB QUALIFICATION
For PART-TIME positions:
- Candidate must possess at least 2nd year college degree/undergraduate studies, or are currently enrolled in college
- We accept working students
For FULL-TIME positions:
- Candidate must possess at least a Bachelor's/College Degree in any field
- At least 1 year of working experience in a similar industry is highly preferred
- Fresh graduates are welcome to apply
OTHER JOB REQUIREMENTS
JOB BENEFITS
COMPANY PREVIEW
Dress Code
Language
Telephone No.
Mobile No.
Company Size
COMPANY OVERVIEW
Rustan Coffee Corporation, a member of the Rustan Group of Companies is the authorized licensee of Starbucks Retail Business in the Philippines. The first Starbucks store opened on December 4, 1997 at 6750, Ayala Avenue. Starbucks has since won the hearts of the Filipinos.
Since then, over 300 stores have opened. Although Rustan Coffee has been able to serve perfect cups of coffee to distant places like Baguio and Davao, it will not stop there, continuing to share the "Starbucks Experience" with even more Filipinos one fresh cup of coffee at a time made by passionate partners (‘employees’) with the highest level of coffee expertise.
The tradition of warm hospitality, constant need for connection, and love for coffee – these are the qualities that make Starbucks Coffee and the Filipino people a great culture fit.
Our story began in 1971. Back then we were a roaster and retailer of whole bean and ground coffee, tea and spices with a single store in Seattle’s Pike Place Market.
Today, we are privileged to connect with millions of customers every day with exceptional products and nearly 18,000 retail stores in 60 countries.
We’re committed to offering our customers the world’s best coffee and the finest coffee experience – while also conducting our business in ways that produce social, environmental and economic benefits for the communities in which we do business. We believe it’s possible to do well and do good at the same time.
WHY JOIN US?
Starbucks Mission Statement
To inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.
Our Values
With our partners, our coffee and our customers at our core, we live these values:
- Creating a culture of warmth and belonging, where everyone is welcome.
- Acting with courage, challenging the status quo and finding new ways to grow our company and each other.
- Being present, connecting with transparency, dignity and respect.
- Delivering our very best in all we do, holding ourselves accountable for results.
We are performance driven, through the lens of humanity.