**Customer Service Representative (CSR)

• Delivering excellent customer service and managing the needs of customers through phone calls and emails.
• Logging all calls into the system
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
• Building lasting relationships with clients and other team members based on trust and reliability.

  *Mandarin Speaking