• Responsible in creating strategies to foster a strong community;

• Manage the company’s social media channels (Discord, Telegram and Twitter servers for various projects) - this is a MUST;

• Celebrate and surface the important feedback and incredible stories that come from our community;

• Generate comprehensive reports on overall community sentiment and notable trends and provide meaningful feedback;

• Shape the future of how we build trust and growth in new Community segments;

• Execute and manage community events and campaigns (such as Airdrop, Giveaways, Whitelisting, AMA, etc.);

• Participate in experiments that help scale our community programs and their impact;

• Report on the health of the community servers, and make recommendations for improvement;

• Always promote optimization of process, tools, and teams for best campaign output and community experience;

• Abreast with the latest social media trends and emerging social media platforms in the industry;

• Assist in implementing new technologies to improve Discord/Telegram community campaign performance;

• Track program performance goals through data measurement tools and dashboards;

• Develop clear guidelines and conduct training sessions with Community Moderators and other roles within the community;

• Manage progress and review performance of Community Moderators and other community roles.

Minimum Qualifications:

• Bachelor’s degree in Communications, Marketing, or other related fields;

• Minimum of 2 years’ experience in social media and community management;

• Proven track-record in managing community and social media/marketing campaigns;

• Highly organized and comfortable working across multiple countries and multiple projects;

• Ability to create recommendations and implement new experiments to improve goals;

• Ability in understanding important performance drivers against findings;

• Experience using Discord, Telegram and Twitter preferred;

• Self-motivated, independent and organized team player with a start-up mentality, capable of working effectively with cross-functional teams from other locations;

• Excellent communication skills (both written and oral English);

• Amenable to work onsite in Makati.

It’d be great if you can/have:

• Build a Discord server from scratch, for professional or personal use;

• Understand the best Discord & Twitter server moderation and community practices;

• Knowledge of other online community platforms, such as Reddit is a plus.