KEY ROLES AND RESPONSIBILITIES:

• Responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support

• Inbound/Outbound calling, negotiating payment arrangements, problem solving, and being able to multitask

• Always adhere to regulatory requirements and follow policies and procedures in line with the Client’s policy

• Regular reconciliation of account to identify account issues to resolve client concerns

• Ensure all phone calls/emails are actioned in a timely manner

• Accountable for portfolio management

• Resolve customer issues by telephone and provide excellent customer service

• Adhere to internal policies and procedures

• Provide ad-hoc reporting when requested by management

SELECTION CRITERIA:

To be successful in this role, you will need to have a firm but customer-oriented approach and the ability to operate at a fast pace and ever-changing environment. You will also be required to have:

• Proven experience in financial services/credit/collections/operations sales, ideally B2B

• Strong attention to detail with an ability to work to strict deadlines and collection targets

• Ability to manage stakeholders’ expectations

• Graduate of Finance, Commerce or Business-related disciple preferred

• Trustworthy, honest and levelheaded

• Willing to work onsite from five (5) times a week and may be required to work rotating shifts

• Saturdays and Sundays will be observed as general time off but when business is in need of additional service, manpower can and will be required.

• Willing to be trained and adopt to client’s business procedures

• With good communication skills enough to convey communication internally and with business partners.