JOB DESCRIPTION
The Team Lead will be responsible for overseeing the responsibilities and deliverables of team members, as well as engaging with the clients on their business needs.
JOB QUALIFICATION
SCHEDULE: 9 AM – 6 PM Pacific Standard Time, follows Philippine Holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
ESSENTIAL FUNCTIONS
· Coordinate and supervise daily/weekly/monthly activities of team members
· Understand the business, priorities, and agenda of clients to manage the day-to-day operations
· Monitor performance metrics and ensure delivery of targets/goals
· Coordinate work activities with the operations manager
· Identify and resolve operational problems using defined processes, expertise, and judgment
· Comply with reporting requirements of each team handled
· Provide coaching, feedback, and annual performance reviews
· Conduct training needs analysis in collaborating with the operations manager
· Participate in creating training programs and developmental opportunities for direct reports
· Monitor and impose compliance to company policies and procedures
· Facilitate formal corrective action in collaboration with HR
· Comply with the terms and conditions of the employment contract, company policies and procedures, and all directives (such as but not limited to, change in teams and/or work shifts, policies regarding flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment)
QUALIFICATIONS
· Bachelor’s degree holder
· Seasoned leader (assistant manager level) w/ at least 5 years people management experience
· In-depth knowledge of performance metrics
· In-depth knowledge of project management principles
· Ideally process improvement trained (e.g., Six Sigma, Lean, etc.,)
· Ideally had experience handling technical roles (e.g., IT helpdesk, QA testers, software developers)
· Technical savvy and have the propensity to learn new technology or platform in a short period of time
· Strong organization, oral and written communication skills
· Aptitude in data management, analytics, reporting preparation
· Uncompromising professional standards and integrity
OTHER JOB REQUIREMENTS
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COMPANY OVERVIEW
Join a company with values you can be proud of and a place where you can grow, be supported and reach your goals. Living our values every day is the reason people love working at DOXA - and it's all about Trust, Transparency, Inclusion, Excellence and Results. Together we can build culture of bayanihan with an eye toward lifting up our global community.
We care about you, your family, your community, and your wellbeing. The culture we provide as well as our competitive benefits are an investment in you as we strive to make an impact together.
Competitive PayWe are not a low-cost BPO because we believe in paying you what you are worth.
Premium BenefitsWe offer exceptional benefits to ensure you and your family have the coverage you need – from health plans and paid time off to daily meal subsidies. We treat your family as an extension of ours.
Flexible WFH OptionsWe give you the option to work from home or in the office. This gives the flexibility you need and allows you to spend what would be commuting time with your family and working towards your personal growth.
Culture Of ExcellenceWe have high expectations. Working with like-minded, driven people gives you the opportunity to learn from them, share knowledge, and lead alongside the best of the best.
Professional DevelopmentWe connect you with clients who share your same values and finding a role that encourages your strengths, you have the opportunity to realize your full potential and continue to grow.
Get to know us more. Please visit our website: www.doxa7.com